Customer Service
1 week ago
This position is Customer Service in a Call Center for a company providing healthcare products to customers. Working in this position, you will be handling both phone and email communications from both internal and external customers. The position will require accessing multiple systems to complete these activities; therefore, an ability to multi-task during live interactions will be required. Duties & Responsibilities: ?Be available on a toll-free phone line to respond to customer phone inquiries, while working emails in between calls. Provide a solution for all customers utilizing only approved resources and tools. ? Maintain pleasant & professional tone on all written and phone communications. ? Process customer orders ? Provide shipment, order or invoice documentation upon request (COA/ COC/ PL/ SOA, etc) ? Create incidents, tasks, and inquires within Oracle Service Cloud where applicable and respond to those inquiry types assigned ? Review orders for product availability ? Answer customer phone calls regarding order changes, address changes, shipment preferences, product questions, availability, shipping dates and back order resolution ? Coordinate with the shipping companies regarding order status and P.O.D's ? Expedite urgent requests, following through with customer to ensure product delivery details are communicated through to delivery ? Other miscellaneous duties or special projects as assigned Knowledge, Skills & Qualifications ? Excellent verbal and written communication skills ? Basic excel skills ? Ability to learn remotely via WebEx and work remotely ? Ability to communicate clearly and effectively- in a positive manner ? Ability to manage tasks in a high- pressure environment using multiple tools and monitor screens ? Ability to multi-task in a faced-paced environment ? Education and Experience ? High School diploma required; college degree a plus ? ERP experience a plus (i.e. Oracle, SAP, JD Edwards, etc.) , computer skills required, working knowledge of MS Office ? Minimum 1 year of Customer Service or Call Center experience preferably in medical or medical device industry Quiet workspace due to live phone interactions ? Helpful experience/background: Pharmacy Tech (hospital, long term health) or related pharma background in customer service/call center setting. This helps with understanding products and some verbiage, Call Center (we don't want candidates that aren't interested in taking phone calls or are scared to take phone calls) background and not the typical call center person that struggles with phone etiquette and lacks empathy ? if we could title this role with anything else it would be more like a Solutions Consultant or Customer Engagement Specialist. We need more than a ?customer service rep?, this job is not easy and requires thinking outside of the box. ? With the above in mind, excellent communication skills ? our reps handle phone calls, emails AND chat ? Accurate and quick typing skills (no pick peckers) ? every phone call is documented, emails are acknowledged/responded to, chats are live communication done by typing so this is pretty important ? Excellent system navigation ? this is needed to research for answers, we have multiple multiple multiple areas that house the resources to resolve customer inquiries ? Adapt to frequent process change ? the world changes, we change ? Ability to multi-task like serious multi-task ? Excellent organization skills ? Ability to prioritize, factor in different time zones for shipping and deduce by logical and factual thinking to resolve customer issues ? Must be flexible with work shift and understand that if they'd like to be considered for FTE hire, all new hires will start at the 9:30AM to 6ProductST shift. This is important as moving into earlier shifts are offered to employees on a seniority basis - so if they don't have flexibility, more than likely will remain a contractor ? Great work ethic as this is a remote position which can sometimes feel isolating. They will also need to have the understanding that just because teammates and supervisors aren't physically around them, we do know when people are not working during times that they may be freed from phone calls (special projects, email work, etc.). We also expect to be responded to when we send an email or instant message ? if not immediate within a reasonable amount of time. Lack of response could be a sign that they are not at their work area and this is never a good indication. ? Candidate will need to have the drive to want to learn and be successful. ? We like CS reps that know how to take things up a notch to help a customer? example: A customer calls or emails for tracking. Customer service rep locates the tracking and carrier info. It could end here, but we expect that the CS Rep should track it for the customer to provide an ETA or delivery status on top of the carrier info and tracking number. Always a step further. ? Reliable internet, a workspace free of background noise and distractions
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Customer Engagement Manager
2 weeks ago
Chicago, Illinois, United States Customer Labs Full timeJoin a dynamic and innovative startup that is revolutionizing the Supply Chain sector through real-time tracking and comprehensive visibility. If you are contemplating submitting an application, please ensure you review the entire description before proceeding.About the Position:Customer Labs is seeking a driven and seasoned Customer Success Manager to...
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Customer Service 3
3 months ago
Chicago, United States Pilot Freight Service Full time** Customer Service 3** **Job Category****:** Stations-Central **Requisition Number****:** CUSTO03902 Showing 1 location **Job Details** **Description** Pilot Freight Services seeks a **full-time Customer Service / Operations Agent** to work in our **Chicago** **office in Northlake, IL**. This position will be responsible for frequent and accurate...
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Customer Service Representative
6 days ago
Chicago, Illinois, United States United Service Companies Full timeJob SummaryA Customer Service Representative is primarily responsible for maintaining the cleanliness and organization of all hotel amenities and facilities. This person must have excellent communication skills and have the ability to lift, pull and push a moderate amount of weight. This is a fast-paced position that will involve constant interaction with...
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Customer Service Representative
3 days ago
Chicago, Illinois, United States Health Care Service Corporation Full timeAbout the RoleThis position is responsible for providing exceptional customer service to members and physicians through phone and written inquiries. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong ability to resolve issues in a prompt and accurate manner.Key ResponsibilitiesRespond...
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Logistics Customer Service Representative
1 week ago
Chicago, Illinois, United States Pilot Freight Service Full timeCustomer Support Operations SpecialistJob Category: Stations-Central Requisition Number: CUSTO03902Job OverviewPilot Freight Services is seeking a dedicated full-time Customer Support Operations Specialist to join our team. This role is pivotal in ensuring effective communication with clients, suppliers, and internal personnel.Key Responsibilities:Manage all...
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Customer Service
2 months ago
Chicago, United States Banner Personnel Full timeJob DescriptionJob DescriptionMystery Shoppers needed in Chicago, IL (West Loop Area)FUN position!! MYSTERY CUSTOMER SHOPPERS NEEDED - Customer Service Are you looking for a fun, stress-free job where free lunch is included every day?Job Description: Simulating a customer placing and picking up food orders in a quick-service restaurant setting. (Training...
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Customer Operations Specialist
2 weeks ago
Chicago, Illinois, United States Pilot Freight Service Full timeCustomer Operations SpecialistJob Category: Stations-Central Requisition Number: CUSTO03902Job OverviewPilot Freight Services is seeking a dedicated full-time Customer Operations Specialist to join our team. This role is pivotal in ensuring seamless communication with clients, suppliers, and internal personnel.Key Responsibilities:Manage all aspects of the...
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Manager for Custom Picture Framer
2 months ago
Chicago, United States Artists Frame Service Full timeJob DescriptionJob DescriptionChicago’s most acclaimed framing store is seeking a hands on manager with a love for art and craft to join our collaborative management team. Must be quick-witted, energetic and good with people. Perfect match will already be a “frame nerd” or is enthusiastic to learn all aspects of the trade. We have a dedicated,...
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Customer Service Associate
6 days ago
Chicago, Illinois, United States Groove Auto Full timeJob Summary:We are seeking a highly skilled and customer-focused Service Cashier to join our team at Groove Auto. As a Service Cashier, you will play a critical role in ensuring a positive customer experience by providing exceptional service and handling customer payments with accuracy and efficiency.Key Responsibilities:Greet customers and assist them with...
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Customer Service Representative
3 days ago
Chicago, Illinois, United States Anchor Staffing Inc. Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Anchor Staffing Inc. as a Customer Support Specialist. As a key member of our service desk, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Handle customer inquiries and complaints...
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Customer Service Representative
1 month ago
Chicago, United States Elevation Academy Full timeJob DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: Chicago, ILDepartment: Customer ServiceReports To: Customer Service ManagerJob Type: Full-TimeJob Summary:The Customer Service Representative will be responsible for providing exceptional customer support to clients and customers. This role involves addressing customer...
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Customer Service Agent
2 months ago
Chicago, United States Pattern Promotions Full timeJob DescriptionJob DescriptionCustomer Service Agent Assistant - Think Tell JunctionLocation: Chicago, ILJob Type: Full-time (38 hours per week)Salary: $3,400 to $3,950 per monthAbout Us:At Think Tell Junction, we believe in creating future managers. We offer all of our collaborators an equal opportunity to progress their careers to a higher level. Great...
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Customer Service Representative
3 days ago
Chicago, Illinois, United States Bunzl Distribution USA Full time**Job Summary**Bunzl Distribution USA is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring that all customer inquiries are addressed in a timely and...
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Customer Service Associate
1 day ago
Chicago, Illinois, United States ABM Industries Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at ABM Industries. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, managing paperwork, and utilizing excellent verbal and written communication skills to resolve customer service issues in a...
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Customer Service Representative
6 days ago
Chicago, Illinois, United States Hertz Full timeJob DescriptionJob Title: Customer Service AssociateJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key...
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Customer Service Representative
3 days ago
Chicago, Illinois, United States Eligo Energy, LLC Full timeJob DescriptionEligo Energy, LLC is seeking a highly motivated and customer-focused individual to join our dynamic call center team as a Customer Service Representative.We offer a competitive hourly compensation package with bonus potential, making this an excellent opportunity for energetic and self-motivated individuals to make a meaningful impact in...
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Customer Service Representative
3 months ago
Chicago, United States Trivium Packaging Full timeTrivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately $2.8 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium...
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Customer Service Representative
2 weeks ago
Chicago, United States King Heating Cooling and Plumbing Full time $27,000 - $85,000Job DescriptionJob Description**Job Title:** Customer Service Representative**Company:** King Heating, Cooling & Plumbing**Location:** Frankfort, IL**Employment Type:** Full-Time (Includes Some Saturdays)**Compensation:** Base Salary + Unlimited Commission ---**About Us:**At King Heating, Cooling & Plumbing, we pride ourselves on providing top-notch HVAC and...
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Customer Service Associate
2 months ago
Chicago, United States The Hertz Corporation Full timeWage: $17.00/hour Sign on bonus of $1000 with payouts of $500 @30 days and $500 @90 days!!! Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability Customer Service, Associate, Service, Retail, Automotive, Customer
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Customer Service Representative
4 days ago
Chicago, Illinois, United States Ascension Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Ascension. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a...
