Brand Specialist

2 months ago

Palo Alto, United States Swickard Auto Group Full time

Job Type

Full-time, Full-time

Description

We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity - we want to hear from you

If you have experience in hospitality, guest services, or just simply love making people happy, we'd like to help you translate those skills into a successful career with Swickard Auto Group.

How You Will Make an Impact

No prior automotive industry experience is required to apply We are seeking individuals with various industry backgrounds. Our guests expect luxury, value, and world-class service. As a Brand Specialist, you will be responsible for extending world-class hospitality and ensuring each guest has a memorable experience to develop a loyal customer base. You will directly impact whether we become our guest's favorite place to purchase, lease, or service their vehicle

What Winning Looks Like:

  • Demonstrating a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
  • Communicate effectively with customers and prospects via phone, e-mail, or in-person
  • Handle all incoming internet sales inquiries in a timely, professional manner
  • Build strong rapport with customers
  • Maintain an ongoing customer database to capture repeat business
  • Assist customers in appropriate vehicle selection and stay abreast of new products, features, accessories, etc.
  • Demonstrate automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing competitive models, and describing all optional equipment available for customer purchase
  • Learn to overcome objections, negotiate price, close sales, and perform all other steps of the sales process in accordance with company standards
  • Prospect daily for potential customers
  • Attend product and sales training as requested by the Sales Manager
  • Realize that business is built on customer service and be devoted to guaranteeing satisfaction to our customers
  • Maintain follow-up system that encourages repeat and referral business and contributes to customer satisfaction
  • Maintain a high CSI score
Skills Needed to Win:
  • Ability to effectively manage time to meet and exceed targets
  • A strong desire to succeed
  • Previous customer service experience is required, dealership experience preferred
  • Outgoing with a friendly personality, especially while handling objections & negotiating
  • Possess superior customer-focused communication skills
  • Must have a clean and valid driver's license, along with reliable transportation
About Us
  • We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
  • Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, Toyota, Lexus, Porsche, Audi, and Jaguar-Land Rover among others.
  • We have over 2,000 employees at 28 dealerships in 5 states...and we are still growing
  • We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News
  • We are a team. Everyone plays a role in our success.
  • We are a hospitality company that happens to be in the automotive industry.
Benefits of Working at Swickard:
  • Ongoing training and support
  • Opportunities for continued personal and professional growth
  • We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.
Competitive benefits package:
  • Insurance: medical, dental, vision, life, and pet insurance
  • Optional disability coverage
  • 401k plan
  • Paid Holidays
  • PTO


Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.

Salary Description

$20-$25 per hour

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