Service Desk Operations Specialist

4 weeks ago


Lake Mary, Florida, United States IntePros Full time

Job Posting:

Service Desk Coordinator

At IntePros, we are seeking a highly skilled Service Desk Coordinator to join our team. The ideal candidate will be the first point-of-contact for managing initial requests and ensuring they are directed to the appropriate teams.

This role is critical in maintaining smooth communication between clients and technical teams.

Key Responsibilities:

  • Serve as the primary contact for all email- and ticket-based service requests.
  • Quickly assign work to relevant internal teams to ensure timely responses.
  • Act as a liaison between clients and technical teams to schedule and prioritize work requests.
  • Engage with both business and technical users, internally and externally, to ensure seamless communication.
  • Participate in a regular shift-based rotation to maintain service coverage.

Qualifications:

  • 1+ years of experience in a service desk or similar customer support role with proven success.
  • Strong ability to follow complex instructions with high attention to detail.
  • Familiarity with Microsoft Windows and Excel.
  • Excellent oral and written communication skills, capable of conveying technical information to diverse audiences, including both technical and non-technical stakeholders.


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