Current jobs related to Guest Service Agent - Las Vegas - Caesars Entertainment
-
Guest Service Agent
5 months ago
Las Vegas, United States Waldorf Astoria Las Vegas Full timeDescriptionA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...
-
Guest Service Agent
2 months ago
Las Vegas, United States Waldorf Astoria Las Vegas Full timeDescriptionA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...
-
Guest Service Agent
5 months ago
Las Vegas, Nevada, United States Waldorf Astoria Las Vegas Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...
-
Guest Services Agent
2 months ago
Las Vegas, United States Wyndham Hotels & Resorts Full time** Guest Services Agent** Location: Las Vegas, NV, US, 89128 Property Name: La Quinta by Wyndham Las Vegas - Summerlin Tech Cntr Req Id: 17334 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Las Vegas - Summerlin Tech Cntr location in Las Vegas , Nevada . **Job Summary** The Guest Service Agent is...
-
Guest Service Agent Part-Time
3 months ago
Las Vegas, United States Las Vegas TownePlace Suites by Marriott Stadium District Full timeJob DescriptionJob DescriptionGuest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunitiesEmployee discountsCompetitive payDaily...
-
Guest Services Agent
2 months ago
Las Vegas, United States Wyndham Hotels & Resorts Full time** Guest Services Agent - $11.00** Location: Las Vegas, NV, US Property Name: La Quinta by Wyndham Las Vegas Airport North Conv Ctr Req Id: 14648 La Quinta by Wyndham is now seeking a Guest Services Agent - $11.00 to join our team at the La Quinta by Wyndham Las Vegas Airport North Conv Ctr location in Las Vegas , Nevada . **Job Summary** The Guest Service...
-
Airport Guest Service Agent LAS
2 months ago
Las Vegas, United States Hawaiian Airlines Full timeTitle Airport Guest Service Agent LAS Description **Aloha and thank you for your interest in the Airport Guest Service Agent position with Hawaiian Airlines in San Diego, California!** At Hawaiian Airlines, we are about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our...
-
Guest Services Agent
2 months ago
Las Vegas, United States Wyndham Hotels & Resorts Full time** Guest Services Agent (Front Desk )** Location: Las Vegas, NV, US, 89128 Property Name: La Quinta by Wyndham Las Vegas - Summerlin Tech Cntr Req Id: 19672 La Quinta by Wyndham is now seeking a Guest Services Agent (Front Desk ) to join our team at the La Quinta by Wyndham Las Vegas - Summerlin Tech Cntr location in Las Vegas , Nevada . **Job Summary**...
-
Guest Service Agent-2
2 months ago
Las Vegas, United States Sonesta International Hotels Full timeJob Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...
-
Guest Service Agent
5 months ago
Las Vegas, United States Hilton Hotels & Resorts Full timeAs Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influence Guest Service, Agent, Customer Service, Guest, Service Manager, Retail, Hotel
-
Guest Service Agent
4 weeks ago
Las Vegas, United States Hilton Grand Vacations Full timeJob Description Working at HGV... Hilton Grand Vacations is proud to have a team with diverse abilities that mirror the variety of vacations we offer. We are dedicated to creating a work environment that cultivates growth, allowing our team members to not only improve their existing skills but also acquire new ones to advance their careers. If you are ready...
-
Guest Information Agent
4 weeks ago
Las Vegas, United States Las Vegas Convention Center Full timeSalary: $17.00 Hourly Location : Las Vegas, NV Job Type: On-Call Job Number: FY25 GST_INF_AGT Department: Guest Experience Section: Guest Experience Opening Date: 08/05/2024 The Role: The Guest Information Agent represents the Las Vegas Convention and Visitors Authority by providing exceptional customer service. This position will be responsible for...
-
Guest Services Assistant Manager
1 month ago
Las Vegas, Nevada, United States tapwage Full timeJOB SUMMARY:The Guest Services Assistant Manager reports to and collaborates with the Hotel Operations Managers to set the tone for the front-of-house experience of Caesars Palace. This integral role assists in leading the hotel departments (Front Office, Front Services) by example, ensuring that no need goes unmet and no opportunity to make a guest's visit...
-
Guest Service Representative
2 months ago
Las Vegas, United States Maverick Helicopters, Inc Full timeJob DescriptionJob DescriptionPT PositionsSchedule Varies$14.00 an hour plus commission on direct bookingsPOSITION SUMMARY The primary duties of the guest service representative is to assist guests with the check-in process for their Helicopter tour, and accommodate guests in an attentive, courteous and friendly manner. ESSENTIAL FUNCTIONS Reasonable...
-
Guest Experience Supervisor
2 days ago
Las Vegas, Nevada, United States SAHARA Las Vegas Full timeSAHARA Las Vegas is seeking a dedicated and passionate Guest Experience Supervisor to join our dynamic team. As a key member of our Front Office, you will play a vital role in ensuring that every guest has an exceptional and memorable experience from check-in to checkout. In this role, you will be responsible for providing outstanding customer service,...
-
Guest Engagement Supervisor
5 months ago
Las Vegas, United States Trump Hotel Las Vegas Full timeJob DescriptionJob DescriptionPOSITION PURPOSE:Provide supervision, direction and leadership in the Resort Services Department in accordance with the objectives, performance and quality standards supportive of the brand. The Guest Engagement Supervisor ensures the highest level of quality to all customers; ensures enforcement of policies and procedures;...
-
Front Desk Agent
5 days ago
Las Vegas, United States Tharaldson Hospitality Full timeGuest Service Agent/Front Desk Agent: PM Shift Available Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay ...
-
Front Desk Agent
3 months ago
Las Vegas, United States Las Vegas Residence Inn Airport Full timeJob DescriptionJob DescriptionGuest Service Agent/Front Desk Agent: PM Shift AvailableDo you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunitiesEmployee...
-
Customer Service Representative
3 months ago
Las Vegas, United States Bree Buckles - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Front Office Agent
3 months ago
Las Vegas, United States Trump International Hotel Las Vegas Full timeEnsure the guest experience is seamless during the arrival and departure process and throughout the stay. Acquaints each guest with room and features. ESSENTIAL FUNCTIONS:Completes VIP registration process by inputting and retrieving information from Office Agent, Agent, Office, Hotel, Business Services, VIP
![Caesars Entertainment](https://media.trabajo.org/img/noimg.jpg)
Guest Service Agent
3 months ago
JOB SUMMARY:
As a Front Desk Agent you will be responsible completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, front desk agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints. Check-in and check-out guests, respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Standard Operating Procedures and Standard of Service. Registers guests to room while receiving all pertinent information accurately.
Perform guest registration and room assignments, accommodating special requests whenever possible. Pre-register and block reservations. Take same day reservations and when necessary future reservations following hotel rate structures and selling strategies. Handle guest check-in and check-out in accordance to hotel credit and cash handling policies in an efficient and friendly manner. Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc. Troubleshoot all in-room movie / phone / billing problems. Cancel room reservations according to procedures. Balance $1000 bank daily. Prepare key packets, ensure miscellaneous brochures are fully stocked. Perform other tasks as assigned by supervisor or assistant manager.
ESSENTIAL JOB FUNCTIONS:
- Process check-in and check-out transactions for guests
- Assist guests with questions about the city and property
- Assist guests with booking dinner, show, etc... when necessary
- Assists with guest service recovery when possible
- Maintains and Upbeat and Positive attitude at all times
- Responsible for being apprised of current events in hotel to assist guests
- Acts a liaison on behalf of the guest to expedite guest requests
- Maintains a professional and courteous attitude towards all guests (internal and external)
- Anticipating guests needs and guest expectations
- Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.
- Strong Interpersonal and communication skills.
- Proficient in a second language would be beneficial.
- Self-starter with strong problem solving ability
One year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team Player; excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke; close knit environment, with constant co-worker involvement; must be able to complete several tasks at once with accuracy; must be able to stand for entire shift (an average 8 hour shift).
- Ability to perform reaching, stooping and /or crouching motions repeatedly
- Must be able to communicate verbally
- Must be able to stand for extended periods of time
- Must be able to lift 25lbs.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
About Us
With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR. Join our team, where our mission is to "Inspire Grown Ups to Play"
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.