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Customer Care Specialist

4 months ago

Omaha, United States Thrasher Full time

Our core focus revolves around the customer journey, considering every interaction with the homeowners we serve as vital. As Customer Care Specialists, we play a crucial role in coordinating appointments for homeowners and ensuring the smooth scheduling of our sales team's calendars.

YOUR IMPACT:

  • WALK ALONGSIDE HOMEOWNERS: let's be real, it's worrisome when someone will be coming to fix your home. In this role, you'll help homeowners inquiring about our water, foundation, and concrete solutions to set an appointment for a free estimate. Have a "whatever it takes" mentality to ensure all customers are satisfied with their experience with Thrasher.
  • INBOUND | OUTBOUND CALLS | CHAT SUPPORT: represents Thrasher Group through telephone contact by answering calls, setting appointments/installations, scheduling Annual Maintenances and service calls, and following up on a variety of issues. Consistently calls on outbound campaigns to convert leads to appointments, to turn cancelled leads to new appointments, and to schedule annual maintenance appointments. Interacts with homeowner through Thrashers Multi-Channel Customer Support System to answer customer's inquiries and book their appointments.
  • SET APPOINTMENTS: Meets or exceeds goals for converting leads to scheduled appointments. Save customers from cancelling their appointment by overcoming objections and explaining the benefits of Thrasher. Ensure sales and service calendars are filled to commitment capacities.
  • TAKE CARE OF FAMILY: make sure your teammates and colleagues have what they need, help them communicate with the homeowner when needed, and ensure everyone in the process is treated with a human element.
YOUR REWARD:
  • COMPETITIVE HOURLY WAGE STARTING AT $18/HOUR GROWTH POTENTIAL 25% of our employees are promoted each year.
  • BENEFITS: Medical, Dental, Vision insurance; 401(k) with profitability match - 5% for 15+ years; 3 weeks paid time off & 7 holidays; company paid life insurance; paid paternal / maternity leave.
  • CULTURE ORIENTED: 5 years as Omaha's | 2 years as Wichita's | 1 year Kansas City & Des Moines Best Places to Work. 2021 Recipient of Baird Holm Sustained Excellence award, for repeatedly ranking in the top three in the Best Places to Work in Omaha survey.
  • INTEGRITY: Omaha's only 5-time BBB Integrity Award Winner, Best of Omaha 2014-2022 winner.
YOUR SKILLS:
  • MINDSET: Desire to challenge the status quo to redefine the construction industry. This means bringing a positive perspective to take down barriers and lift up those around you
  • EXPERIENCE: Possess excellent interpersonal communication skills demonstrated through strong customer service experience (preferred 2 years minimum, retail, daycare, call center, customer service, etc). A combination of education and experience that illustrates a proven track record in this field, and a consistent work history. Those with prior experience handling phone calls in a fast paced environment are encouraged to apply.
  • REQUIREMENTS: Ability to meet the requirements of background check. EOE


If you think you'd be a great fit on our team, we'd love to have you apply. Learn more at www.gothrasher.com.