Bilingual Customer Service Specialist

1 week ago

Omaha, United States Sherwin-Williams Full time

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about products, and recommend the right solutions. They are expected to promptly resolve any customer concerns and ensure maximum client satisfaction. Specialists must stay up-to-date with product features and maintain high quality and visual standards. Achieving excellent customer service and meeting sales goals are top priorities for this role.

The individual selected for this role will be expected to work at Store #722226, located at: 5108 L Street, Omaha, NE 68117. This is a Part-Time position. Starting pay: $16.66/hr

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistent with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales

Minimum Requirements:

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to read, write, comprehend, and communicate in English
  • Must be able to read, write, comprehend, and communicate in Spanish
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

  • Valid, unrestricted Driver's License
  • At least a High School diploma or GED
  • At least one (1) year experience working in a delivery, retail, or customer service position
  • Previous work experience selling paint and paint related products
  • Previous work experience operating tinting and mixing equipment

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