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Hotel Manager | Palihouse Santa Monica

2 months ago

Santa Monica, United States Palihouse Santa Monica Full time
Description
HOTEL MANAGER | PALIHOUSE SANTA MONICA

POSITION PROFILE

We're looking for a friendly, fastidious, and dedicated Hotel Manager at The ideal candidate will expertly oversee the front desk, housekeeping, property maintenance, and overnight teams ensuring a delightful guest experience and our signature trusty service. This dynamic role is ideal for a hospitality-driven individual who understands the 24/7 nature of managing a hotel and enjoys training and managing a nimble team.

ABOUT PALIHOUSE SANTA MONICA

Located on a quiet residential street, and just a short walk from Third Street Promenade, Palihouse Santa Monica is a boutique beach lodge featuring 38 stunning guest rooms, a lush courtyard, and gracious lobby. In continuous operation since 1927, Palihouse Santa Monica (formerly The Embassy Hotel) is an outstanding example of Moorish-influenced Mediterranean Revival Architecture. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihouse Santa Monica

THE TASK AT HAND:

•Maintain high standards of cleanliness in the hotel, including guest rooms, common areas and offices

•Maintain and update all guest collateral placed in the rooms

•Respond to requests in an expedient, professional manner

•Interact with guests to ensure satisfaction and handles guests concerns as necessary

•Examines rooms, halls, lobby, bathrooms, and/or housekeeping storage areas to determine need for repairs, replacement of furniture or equipment, and makes recommendations to management

•Train, counsel, and discipline team members, as needed

•Seek continual improvement for the department and hotel

•Comply with all policies, procedures and regulations that relate to the local, state, and federal laws

•Advises front desk agent of rooms readiness for occupancy

•Use correct cleaning chemicals for designated surfaces, according to hotel requirements

•Make sure all furniture is set up per the floor plan

•Inspect condition of all furniture for tears, rips, or stains; report any damages to the Hotel Manager

•Lead by example at all times, and stay visible to staff

•Be part of a leadership team of brand advocates who believe in what the hotel has to offer and who are personally invested in its success

•Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect

•Assist in building a culture of open communication, spend time with team members and be available for them (open door policy)

•Continuously strive to improve and maintain client and guest experiences

•Continue to give the brand a voice - naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners). Easily translate a passion for the brand into a unique experience for both guest and employees

•Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property

•Effectively manage wages and controllable expenses

•Focus on maximizing the financial performance of the department

•Monitor performance against budgets and goals

WHAT WE'RE LOOKING FOR:

•Has a strong working knowledge of and passion for hospitality.

•Strong leadership skills and is able to build a cohesive team to achieve the highest quality of customer service

•Displays a strong hands-on approach

•Thinks critically and objectively

•Guest service oriented

•Strong knowledge of cleaning products

•Perform any other reasonable duties as required by management

WHAT'S IN IT FOR YOU:

•A competitive compensation package including medical, dental, vision, and life insurance.

•401(k) retirement plan (future you will love this one)

•Paid time off, holiday pay, and sick pay when you're under the weather.

•Career advancement in an organization committed to helping star employees thrive.

•There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.

•Professional development that sets you up for success across multiple hospitality career paths.

•A collaborative work environment where your creative ideas can come to fruition.

•Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come)

•Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 ("CCPA"), California Privacy Rights Act of 2020 ("CPRA"), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.

Requirements
  • Prior Experience is a Hotel Manager role required.
  • Ability to carry up to 40lbs and ability to walk, stand and bend continuously throughout the day.
  • Flexible schedule, able to work nights, weekends & holidays


Company Information
MORE ABOUT US:

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.

We're a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us