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Senior Operation Consultant

3 months ago

Phoenix, United States Bank of America Full time

Senior Operation Consultant -Treasury Fulfillment – Continuous Process Improvement Consultant page is loaded

Senior Operation Consultant -Treasury Fulfillment – Continuous Process Improvement Consultant

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locations

Phoenix

Richmond

Charlotte

Chicago

time type

Full time

posted on

Posted 3 Days Ago

job requisition id

24014101

Job Description: Interacts within North American Treasury Fulfillment (NATF) frontline units and across Global Treasury and Merchant Operations (GTMO) front line units to ensure efficiency, consistency, and control for internal, cross-functional, and horizontal initiatives. Leader will apply a governance lens to ensure effective management through Business Process Management (BPM) and Single Process Inventory controls (SPI), a standard lens to ensure consistent operating practices within the business, and an improvement lens to ensure operational processes are effective, sustainable, and controlled.

Key Responsibilities include: • In charge of Business Process Management (BPM) and overseeing initiatives impacting or dependent on North American Treasury Fulfillment. • Engage with cross functional initiatives across GTMO to ensure controls and protocols for quality assurance, including consistency, and standards across GTMO front line units. • Monitor Metrics and Controls, Root Cause Analysis, and Process Improvement. • Manage Front Line Unit (FLU) process documentation including Root Cause Correct Action, Metric Dashboard, Reporting and Governance Artifacts. • Identify Process Improvement opportunities through Six Sigma and Lean methodologies. • Maintain governance and standards for Treasury Fulfillment to ensure consistent approaches for Process Engineering, Process Control, and Improvement. • Oversee Non-Material Change Management, Risk Management and Quality Assurance analysis. • Participate in UAT testing for system and process updates

Qualifications and strengths to include: • Proficient understanding of Business Process Management (BPM) methodology and concepts with ability to coach and educate. • Strong Six Sigma and Lean scope of knowledge for detecting trends, emerging issues, and opportunities for improvement. • Experience in Process Engineering and Change Management. • Expert analytical abilities in support of monitoring and improvement work. • Proven ability to think strategically end to end and execute tactically. • Highly motivated self-starter delivering results with minimum direction. • Professionally Interact and influence both executive and front-line employees leveraging fact-based analysis. • Excellent oral and written communication and problem-solving skills. • Adept at making sound business decisions. • Ability to thrive in a matrix environment. • Esteemed Leadership skills, including ability to effectively sequence work, and manage competing priorities. • Possess ability to support critical risk and business control initiatives. • Familiar with Treasury Fulfillment products and processes

System Experience: • Outlook • Excel • SharePoint • Onboard Assist (OBA) • Global Fulfillment Solution (GFS)

Shift: 1st shift (United States of America)

Hours Per Week: 40

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Sr Operation Consultant -Treasury Fulfillment – Continuous Process Improvement Consultant

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