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Supervisor Front Services- Full Time

3 months ago

Atlantic City, United States Caesars Entertainment Full time
Job Description

JOB TITLE: SUPERVISOR FRONT SERVICES

JOB SUMMARY:
  • Responsible for the day to day activities of the Front Services area of the Hotel for Harrah's Atlantic City
DIRECTLY SUPERVISES:

Valet

Valet Parking Ticket Issuer

Traffic Controller

Cashier Outlet

Bell Captain Stationary

Bell Person

Doorperson

KEY JOB FUNCTIONS:
  • Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment
  • Ensures that customer problems/complaints are handled in an effective, courteous manner
  • Responsible for the motivation, continual training and empowerment of employees
  • Ensures that all staff behavior and appearance are in compliance with established policy
  • Coordinates recovery efforts with Security and Risk Management
  • Handles vehicle problems/complaint reports according to established procedure
  • Ensures cleanliness, organization and safe condition of hotel entrance, valet and storage areas
  • Maintains knowledge of hotel, community and special events in order to provide guests with needed information
  • Maintains accurate employee records and files
EDUCATION and/or EXPERIENCE:

High school diploma or G.E.D. certificate required. Two years front services experience

QUALIFICATIONS:
  • Outstanding customer service, organizational and communication skills; professional appearance
  • Knowledge of casino/hotel industry preferred
  • Excellent team leadership and communication skills


WORK ENVIRONMENT:

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.