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Customer Support Representative/Parts Technician
4 months ago
Job details
Customer Support Representative I
- $22/hr
- Seattle, WA
- 8:00am-4:30pm M-F
As a key member of our tight-knit community, you will engage with customers to understand their needs, provide updates on repair progress, and ensure customer satisfaction.
This is a temporary position with the potential for a permanent role for high-performing individuals. If you are customer-focused, have excellent communication skills, and are eager to learn, this is the opportunity for you
Job Specifications:
- Location: Seattle, WA
- Pay Rate: $22 per hour (negotiable for exceptional candidates)
- Shift: Monday to Friday, 8 am to 4:30 pm with a half-hour lunch
- Respond to customer inquiries and requests via phone, email, or in-person interactions in a timely and professional manner.
- Engage with customers to understand their product service needs, provide updates on repair progress, answer questions, and address concerns.
- Assist in performing counter procedures, including answering phones, order entry, tracking, and assisting walk-in customer traffic.
- Ensure accurate and timely order fulfillment, maintain customer records and databases with up-to-date information, including notes for future reference and analysis.
- Assist with sales and service counter duties, including drawing parts from stock, maintaining monetary transactions, and receiving inventories.
- Perform shipping and receiving duties, visually inspect goods received, and prepare shipping documents.
- Load and unload trucks and operate material handling equipment.
- Adhere to safety protocols and guidelines to ensure personal safety and the safety of others.
- Perform miscellaneous tasks as directed.
- High school diploma or GED equivalent.
- 1-3 years of experience in a customer service position preferred.
- Ability to lift up to 50 lbs and maneuver heavy material weighing up to 300 lbs.
- Excellent interpersonal, communication, and customer service skills.
- Proficiency in English, both written and verbal. Bilingual English/Spanish is a plus.
- Proficient in computer skills and Microsoft Office applications.
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