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Customer Support Representative/Parts Technician

4 months ago


Seattle, United States Kelly, Inc. Full time

Job details

Customer Support Representative I

  • $22/hr
  • Seattle, WA
  • 8:00am-4:30pm M-F
Job Summary: Join our team at as a Customer Support Representative I If you have a background in construction, tools, automotive this might be a great fit We are seeking a dedicated individual to provide exceptional customer service, respond to inquiries, and address customer concerns.

As a key member of our tight-knit community, you will engage with customers to understand their needs, provide updates on repair progress, and ensure customer satisfaction.

This is a temporary position with the potential for a permanent role for high-performing individuals. If you are customer-focused, have excellent communication skills, and are eager to learn, this is the opportunity for you

Job Specifications:
  • Location: Seattle, WA
  • Pay Rate: $22 per hour (negotiable for exceptional candidates)
  • Shift: Monday to Friday, 8 am to 4:30 pm with a half-hour lunch
Roles and Responsibilities:
  • Respond to customer inquiries and requests via phone, email, or in-person interactions in a timely and professional manner.
  • Engage with customers to understand their product service needs, provide updates on repair progress, answer questions, and address concerns.
  • Assist in performing counter procedures, including answering phones, order entry, tracking, and assisting walk-in customer traffic.
  • Ensure accurate and timely order fulfillment, maintain customer records and databases with up-to-date information, including notes for future reference and analysis.
  • Assist with sales and service counter duties, including drawing parts from stock, maintaining monetary transactions, and receiving inventories.
  • Perform shipping and receiving duties, visually inspect goods received, and prepare shipping documents.
  • Load and unload trucks and operate material handling equipment.
  • Adhere to safety protocols and guidelines to ensure personal safety and the safety of others.
  • Perform miscellaneous tasks as directed.
Qualifications & Skills:
  • High school diploma or GED equivalent.
  • 1-3 years of experience in a customer service position preferred.
  • Ability to lift up to 50 lbs and maneuver heavy material weighing up to 300 lbs.
  • Excellent interpersonal, communication, and customer service skills.
  • Proficiency in English, both written and verbal. Bilingual English/Spanish is a plus.
  • Proficient in computer skills and Microsoft Office applications.

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