Customer Service Representative

2 months ago

Seattle, United States Y Combinator Full time

**Customer Service Representative at Green Canopy NODE**

**$50k - $55k** **Location** Seattle, WA **Job Type** Full-time **Experience** 1+ years Apply to Green Canopy NODE and hundreds of other fast-growing YC startups with a single profile. ****

Green Canopy NODE builds sustainable homes fast. ****About the role****

Green Canopy NODE is seeking a mission-aligned Customer Services Representative with a deep commitment to building sustainable and resilient communities. In this position, you will represent our home construction division, Green Canopy NODE Homes, as you work with our sales team and customers to provide a service experience in line with our brand and mission.

Non-Remote Position This position requires physical presence in Seattle, WA including working with customers face to face at their homes. "Office work" can be remote or hybrid. We support COVID-19 vaccination and mandate mask wearing when in person.

This position offers PTO and benefits.

In this position you will: Receive inbound customer services issues, and act as the first point of contact for customers Meet with customers on-site to document service claim issues Manage and track progress of service claim work via dashboard and customer queue, and routinely check-in and manage customer expectations Work collaboratively with the Customer Services Technician to understand the customer service issue and map the response to the customer Manage the daily activities of projects that are being prepped for customer handoff, and all warranty and service claims from the point of sale through warranty walk-through and beyond Schedule and attend builder walk-through with new homeowners What you bring to the table: Equivalent prior work experience or college degree in communications, business, or sales Analytical problem-solving skills and detail-orientation Effective and high-level communication skills, including active listening skills, conflict management and resolution, and collaborative problem-solving Ability to adapt to a changing, fast-paced environment and handle multiple priorities routinely A valid driver's license and reliable transportation for travel between job sites and meetings Preferred but not required: Project management experience, training and/or relevant experience in planning, time management, task management, and team coordination. Preferred but not required: 1-2 years of customer service or real estate related experience Preferred but not required: Experience using Customer Relationship Management software and service ticketing platform

****Why you should join Green Canopy NODE****

Green Canopy NODE is a vertically integrated construction technology firm, developer, and fund manager. Our mission is to build relationships, businesses, and homes that help regenerate communities, and environments. Our team includes a group of deeply authentic, mission-aligned people and top-talent in real estate, design, construction, technology, impact investing, and fund management. In our hearts we know a brighter, more resilient, healthy, and equitable future is possible. Together, we work to deliver a better built environment for people and the planet.

Founded:2017 Team Size:31 Location:Seattle, WA

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