Guest Service Specialist

3 weeks ago

Boston, United States Museum of Science Full time

Museum of Science, Bostonwww.mos.orgInnovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.SUMMARY STATEMENT:The Guest Service Specialist provides consistently excellent customer service to various Museum audiences as a part of the Museum's reservations and information contact center team. The Guest Services Specialist functions as a member of the Museum's sales and guest service force - selling tickets and memberships and proactively making suggestions to guests to match guest interests to Museum offerings. In addition, the Guest Service Specialist fields inquiries via email and web chat. Participate in Museum initiatives to support the Museum's commitment to providing our guests and colleagues with a welcoming and comfortable environment.RESPONSIBILITIES:100-200 phone calls handled per representative per day75-150 phone reservations per representative per day50-100 e-mails processed per representative, per day3,000+ memberships sold via the call center annuallyOver 5,000 school transactions are processed annually by phone.Additional shifts may be required to accommodate peak periods such as school vacation weeks and holiday weekends.WORK SCHEDULE:This position is regular, full-time, 40 hours/week, Friday through Tuesday 8:45 to 5:15pmREPORTS TO:Assistant Manager, Science CentralMINIMUM QUALIFICATIONS:HS Diploma or equivalent.2 or more years of sales or customer service experience.Demonstrated customer service and communication skills, including a clear and professional tone on the phone, and the ability to compose clear and professional responses to written guest inquiries.Ability to match guest interest to Museum offerings and effectively up-sell additional offerings to meet sales goalsDemonstrated attention to detail.Ability to juggle many tasks calmly and efficiently in a fast-paced setting.Ability to work independentlyBasic math skills sufficient to collect payment and make accurate changes on transactions, compare costs of guest purchase options, or keep accurate capacity counts.Salary Range$17.21-$21.51 USDThe Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

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