Guest Service Representative

3 weeks ago


Boston, United States Marriott International Inc Full time
Additional InformationPart-time, Overnight Shifts, Saturday and Sunday
Job Number24216415
Job CategoryRooms & Guest Services Operations
LocationThe Westin Copley Place Boston, 10 Huntington Ave, Boston, Massachusetts, United States, 02116VIEW ON MAP
SchedulePart Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brands unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,? begin your purpose, belong to an amazing global?team, and become the best version of you.



  • Boston, United States Au Bon Pain Full time

    This position contributes to Au Bon Pain's success by ensuring ABP guest service and caf standards are met and exceeded. Hourly team members accomplish this by consistently exceeding our guest's expectations, providing delicious food and engaging service in an energized environment. The Guest Service Representative is expected to learn all positions in the...


  • South Boston, Virginia, United States Family Dollar Full time

    **Job Description:** As a Store Guest Services Representative at Family Dollar, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with various retail operations.Key Responsibilities:Provide exceptional customer service by responding to guest inquiries, resolving issues, and...


  • Boston, United States Marriott Full time

    Job Number 24167655 Job Category Rooms & Guest Services Operations Location Element Boston Seaport District, 391-395 D Street, Boston, Massachusetts, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations,...


  • Boston, United States Marriott International, Inc Full time

    Additional InformationPart-time, Overnight Shifts, Saturday and Sunday Job Number24216415 Job CategoryRooms & Guest Services Operations LocationThe Westin Copley Place Boston, 10 Huntington Ave, Boston, Massachusetts, United States, 02116 SchedulePart Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Organize,...


  • Boston, United States Marriott International, Inc Full time

    Additional InformationPart-time, Overnight Shifts, Saturday and Sunday Job Number24216415 Job CategoryRooms & Guest Services Operations LocationThe Westin Copley Place Boston, 10 Huntington Ave, Boston, Massachusetts, United States, 02116 SchedulePart Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Organize,...


  • Boston, United States Beacon Hill Hotel Full time

    We're more than just a team - we're a community dedicated to making a difference every day. At Olympia Hospitality and the Beacon Hill Hotel, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture...


  • Boston, Massachusetts, United States Oishii Boston Full time

    Job Summary: Oishii Boston is a dynamic restaurant seeking a charismatic Welcome Ambassador to join our team. As a key member of our staff, you will be responsible for creating a warm and inviting atmosphere for our guests.We are offering a competitive salary of $55,000 - $65,000 per year, depending on experience, along with a range of benefits including...


  • Boston, United States Museum of Science Full time

    Museum of Science, Bostonwww.mos.orgInnovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.SUMMARY STATEMENT:The Guest Service Specialist provides consistently excellent customer service to various Museum audiences as a part of the Museum's reservations and information contact center team. The Guest Services...


  • Boston, United States Mandarin Oriental, Boston Full time

    A Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing...


  • Boston, United States Museum of Science Full time

    Museum of Science, Boston www.mos.org Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective. SUMMARY STATEMENT: The Guest Service Specialist provides consistently excellent customer service to various Museum audiences as a part of the Museum's reservations and information contact center team. The Guest...


  • Boston, United States Museum of Science Full time

    Job DescriptionJob DescriptionMuseum of Science, Bostonwww.mos.orgInnovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.SUMMARY STATEMENT:The Guest Service Specialist provides consistently excellent customer service to various Museum audiences as a part of the Museum's reservations and information...


  • Boston, Massachusetts, United States Pine Street Inn Full time

    Job DescriptionPine Street Inn is seeking a skilled Night Shelter Access Specialist to join our team. This role requires excellent communication and interpersonal skills, as well as the ability to work independently and collaboratively with others.The successful candidate will be responsible for operating an electronic entry monitoring system, scanning IDs...

  • Agent - Guest Service

    7 months ago


    Boston, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Guest, Agent, Processing, Hospitality


  • Boston, United States Hilton Worldwide, Inc. Full time

    Job Description - Agent - Guest Service (HOT0B7VM)Job DescriptionAgent - Guest Service (Job Number:HOT0B7VM )Work LocationsWork Locations: DoubleTree Suites by Hilton Boston 400 Soldiers Field Road Boston 02134A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to...


  • Boston, Massachusetts, United States The Newbury Boston Full time

    The Newbury Boston is seeking a Guest Services Ambassador/Front Desk Agent to provide exceptional service to all guests during check-in, throughout their stay, and at checkout. This role requires excellent communication and interpersonal skills to maximize room revenue and occupancy.This position involves greeting and welcoming guests, following hotel...

  • Guest Service Expert>

    7 months ago


    Boston, United States Smashburger Full time

    Smashburger - 545 Boylston St [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food delivery...

  • Agent - Guest Service

    1 month ago


    Boston, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B7VM [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    7 months ago


    Boston, United States The Envoy Hotel Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Service Agent

    7 days ago


    Boston, United States The Langham, Boston Full time

    PURPOSE AND OBJECTIVES OF POSITION Providing an exceptional guest experience to ensure guests memorable stays through anticipatory service while delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times. Through proficient knowledge of the standards and the ability to deliver anticipatory sincere service, increasing...


  • Boston, Massachusetts, United States Pine Street Inn Full time

    Job OverviewPine Street Inn is seeking a skilled Guest Services Specialist to join our team in Boston, MA. The ideal candidate will have a strong background in the Human Services field and excellent communication skills.Salary: $21.40 per hourThe Guest Services Specialist works from Pine Street Inn's policy and procedures to ensure a safe shelter environment...