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Customer Support Representative
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Description:Tsubaki KabelSchlepp, located in Milwaukee, WI, is the moving cable and hose carrier industry pioneer, with over a half a century of break-through innovation that is perpetually a step ahead of our customer needs.Essential Job Functions and Responsibilities : The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed.Handles customer requests including quotes, orders, follow-up and delivery information.Provides customer service support, including providing technical information and explanations to customers.Fill orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs.Meet established order entry goals.Supports members of the outside sales team in daily activities.Accomplish department and organization goals by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.Works well in a team environment to solve customer issues.Communicates issues and problems with management in a timely manner.Maintains superb attention to details.Maintains detailed documentation to support decision and ensure continuity of service.Requirements: Associates degree or equivalent.1-2 years of Customer Service experience or related experience, preferably in a manufacturing environment.Strong customer focus - able to listen carefully to identify customer requirements and negotiate mutually beneficial solutions.Knowledge of order entry / enterprise systems, preferably QAD and Goldmine.Excellent communication skills, both verbal and written.Strong computer skills with demonstrated knowledge of Microsoft Office programs: Word, Excel, and Outlook.Ability to multi-task and meet deadlines is critical.Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/DisabilityPM21PI4d7114abd5-
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