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Care Coordinator

2 months ago

Cleveland, United States OhioGuidestone Full time

OhioGuidestone is the state’s leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance use treatment. As we help people navigate the most difficult times in their lives—with compassion and respect—we ultimately empower them to take steps towards a healthier future. Benefits include: Free CEU trainings Competitive medical benefits including a zero-cost monthly option for employee or employee + children 10 paid holidays; three are exchangeable Flexible work schedules to support work/life balance Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations 401(k) with employer match option Employment Assistance Program (EAP) Free licensure supervision Recognition and rewards At OhioGuidestone we aim to plant the seed of wellness in the lives of everyone we interact with. Twenty-four hours a day, seven days a week, we provide a comprehensive array of behavioral health services so that those in need are not caught trying to piece together services on their own. Our new Certified Community Behavioral Health Clinics are uniquely positioned to serve as the cornerstone of Ohio’s push to integrate mental and physical health into a whole-body approach and remove the stigma of mental health while increasing the availability of mental health services. This will provide us an opportunity to be an agent of change as we decrease the burden on first responders and emergency medical services while cultivating a sense of vitality and stability in our clients and in the communities with service.

As a Care Coordinator, you will be providing a single point of contact for individuals in your caseload, guiding them as they navigate a care plan, minimizing confusion in both mental and physical health arenas, and helping bridge the gap in understanding where physical and mental health intersect. A Care Coordinator will be able to help their clients mitigate the negative impacts of identified social determinants to health and wellness and improve the security of basic needs of wellbeing and healthy living while providing access to a litany of services to improve a client's physiological and psychological condition.

Help us light the path of change for others and revolutionize the Mental Health, Physical Health, and Substance Use Care landscape.

Essential Functions: • Demonstrate the values and guiding principles of Our Promise each and every day, performing with the highest standards of excellence, integrity and ethics. • Coordinate with internal and external providers to ensure a holistic approach to care coordination for children, adults and families participating in mental health, substance use disorder, and/or primary healthcare treatment. • Encourage client participation and screen for any barriers to treatment; work with cross-functional team members to eliminate barriers. • Develop/maintain collaborative working relationships with internal and external referral resources • Assist with scheduling and completing all internal and external provider appointments • Provide social support opportunities through established models, such as clubhouses that provide therapeutic individual and group interactions; assist as required to help meet basic needs, including housing, food, clothing, transportation, employment, academic needs and other community recovery supports. • Interact with other team members to provide comprehensive and timely assistance in resolving issues that are barriers to the client receiving services • Ensure the timely documentation of services in the electronic health record • Ensure the timely documentation of outcomes as designated by a third party payer • Assist in the development and identification of comprehensive community recovery supports including peer support, counselor services and family supports • Demonstrate positive leadership, promote an inclusive work environment and present the Agency in the most positive light with all internal and external contacts. • Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required. Education & Experience: • Associates Degree in related human services field preferred. Certification or Designation also considered in lieu of degree. • 1+ year of experience in behavioral and/or health care setting, preferably working with individuals with mental illness and/or substance use disorders. • Strong knowledge base of community providers and resources to include behavioral and physical health care, housing, transportation, employment/academic supports and other social service agencies. Qualifications: • Ability to screen, assess and organize complex information regarding a client needs to ensure • Effective interpersonal skills to communicate and encourage collaboration among therapeutic team members. • Understanding of social drivers of health and how to assist an individual in accessing necessary services. • Ability to travel to assigned sites and/or transport clients as requested or required. At OhioGuidestone we care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of a fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings. Committed to creating a more diverse community, we encourage candidates from historically underrepresented groups to apply. EEO/M/F/H/V Qualifications

Education

Required

Bachelors or better in Social Work or related field.

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