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Customer Service Representative

2 months ago

Pocono Pines, United States Blackpoint Cyber Full time

Customer Service Representative (Seasonal) Location: Poconos, PA SIGN ON BONUS + END OF SEASON BONUS PROVIDED Seasonal duration: October through March What makes us great… At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships. What’s in it For You... Competitive base salary Cooperative, supportive and empowered team atmosphere Monthly recognition events Endless wellness initiatives and community events What you’ll be working on… The CSR will hold our Standards of Performance as a priority in all aspects of work: Safety, WOW, Presentation, Results Oriented. Ensure goals are met as prescribed by the business unit and corporate dictum. Take ownership and responsibility using active listening for each customer interaction to ensure customer satisfaction and first call resolution. Handling customer service inquiries from walk-in and call-in customers as well as email requests when applicable with a professional and friendly attitude and within contact center guidelines. Ability to navigate through various computer programs, multiple screens, various resources on and/or off the phone with mandatory typing which includes detailed, specific and relevant documentation with each transaction. Ability to work a defined schedule in a structured environment wearing a headset, having scheduled breaks and lunches. Ability to work at multiple locations which may require some travel and extended hours as well as, support additional hours in an emergency situations/storm preparation/restoration efforts. Proper customer transactions to include meter/service order creation, payment processing, handling and processing on recordkeeping and billing system. Handling customer correspondence and concerns related to high bills, turn-on/off, deposits and ad hoc requests. Research, identify and solve discrepancies to bring to resolution and prepare adjustments/corrections as needed. When required by site the CSR will engage in cashiering, batch processing with the added responsibility of balancing of funds reconcile cash drawer, and cash reports with high degree of accuracy. Is knowledgeable of, supports, promotes and participates in the Chesapeake Utilities Cares programs and other community grassroots efforts. Participates in the process of collection and disconnections under company rules and regulations as directed. Establish a good working relationship with other department contacts and organizations. Performs other duties as assigned by their Supervisor within the realm of the business unit job. Who you are... A minimum of 2 years clerical or customer service experience within a call center environment is preferred. Excellent written and oral communication skills. Bilingual preferred (Spanish and English). Experience handling cash is required. Good math aptitude, collection techniques and some account knowledge. Strong computer aptitude and skills preferred. Experience with MS Office and other call center technologies. Proficient with computer programs including Microsoft Word, Excel, Outlook. Call center servicing of customers pertaining to product services and bills inquiries. Telephone and face-to-face customer interactions required in a structured environment. Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce and a culture that promotes a sense of belonging for all employees. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email human_resources@chpk.com or Ruth Warner, Director, Human Resources Operations at rwarner@chpk.com. #J-18808-Ljbffr