Account Manager

4 weeks ago

Albuquerque, United States Welch Equipment Full time
Job Description

About Welch Equipment

Welch Equipment Company is the premier provider of material handling solutions and represents equipment from the worlds #1 manufacturers. Our culture of continuous improvement, or Kaizen, is embedded throughout the organization and is only one of the many "tools" to our success in supporting our employees.
Our core values are:

  • Positive Attitude
  • Servant Leadership
  • Kaizen 365 (improve everyday)
Our goal is to provide our employees with the tools needed to build a successful career, not just a job. We provide top notch support for our technicians in the form of manufacturer training, tech support, field service supervisors, on the job training in a controlled environment, cutting -edge technology and leaders trained to support.

We are seeking employees who are ready to join a culture of continuous improvement, positive attitude, and servant leadership. If that's you come build your career with us at Welch Equipment Company and let's continue to set the standard

Role Description

The Account Manager will work closely with assigned accounts in establishing maintaining core account customers. Will focus on maximizing market penetration and profitability. Objectives are to achieve maximum unit sales volume, market penetration, profit return and customer loyalty from the core account customers. This position will be in Grand Junction.

Benefits
  • Medical, Dental, Vision, STD, LTD, and Life
  • Accrued Paid Sick Leave and Vacation
  • 401(k) match
Main Responsibilities
  • An assigned territory within which the salesperson will act as an Account Manager. Territories are subject to change at any time and without prior notice. Other accounts and zipcodes may be assigned to the salesperson from time to time as specified by the company.
  • Manageaccount needs and growth
  • Define customer specific metrics / contract requirements and implement methodology for collecting, analyzing, and communicating.
  • Assess performance and identify problem areas periodically.
  • Take corrective action to address where needed.
  • Gather local dealer feedback to better understand site specific behaviors or conditions that may influence performance.
  • Use qualitative customer data collection (surveys, site visits, webinar / teleconferences) to monitor customer satisfaction.
  • Analyze data to identify areas of opportunity or improvement.
  • Identify / prioritize customer needs and match Raymond / S SC solutions to address.
  • Develop account specific pricing consistent with sales strategy.
  • Develop account plans to grow existing aftermarket product business and add new aftermarket products where possible in partnership with the RAMI account manager.
  • Drive communications to the customer, local dealer, and Welch.
  • Elevate areas of concern and pull in appropriate support personnel as needed.
Knowledge, Skills, and Abilities
  • BA or BS in business or equivalent experience
  • Comprehensive understanding of Financial Merchandising
  • Exceptional business acumen with a demonstrated understanding of key business drivers
  • Must be able to establish and maintain customer
  • Provide exceptional customer service
  • Extensive travel required
  • Demonstrate persistence and overcomes
  • Highly motivated to achieve challenging goals.
  • Organizational, planning and prioritizing skills
  • Excellent computer skills and efficient in Microsoft office products
  • Excellent communication and presentation skills

  • Product knowledge of Raymond and competitor forklifts and general sales and market knowledge of material handling industry

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