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Bank Operations Manager

2 months ago

Valley, United States First Nebraska Bank Full time

Job Description

The Bank Operations Manager oversees the deposit operations division of the bank and is responsible for the development, communication, and implementation of all aspects of deposit operations activities. Responsibilities: Provide overall direction regarding the bank’s deposit account activities to ensure efficient and effective delivery of services to customers through all platforms, both in the branch and digital. Responsible for recommending, planning, implementation, and control of activities designed to achieve strategic objectives. Responsible for management of operations team, including training, coaching, and performance management. Ensure the highest level of customer service and support is provided. Ensure compliance with all applicable laws and regulatory requirements. Support branch staff in handling complex or more difficult situations. Evaluate and identify areas of fraud and risk and implement appropriate measures to mitigate loss. Evaluate operating procedures for effectiveness and efficiency, as well as updating procedures in collaboration with departments involved. Ensure bank procedures comply with approved Bank policies. Oversee processing of legal actions, garnishments, levies, subpoenas. Maintains relationships with industry groups to keep informed of changes in federal and state regulations with procedures updated accordingly. Assist managers with analyzing training needs, reviewing possible curriculum and courses available, and developing effective training programs for individual’s job growth. Coordinate with administration and branch staff in preparation for new project or service implementation, ensuring appropriate training and support. Performs other duties and responsibilities as defined by Executive Management. Qualifications/Skills: Bachelor’s degree in business, Finance, or related field with equivalent experience. 8-10 years Bank Operations experience, including supervisory experience. Demonstrated effectiveness in written and verbal communications. Ability to collaborate effectively with colleagues in a team environment. Effective coaching and training skills. Familiarity with bank-specific software and general office applications. Strong communication, analytical, problem-solving, and decision-making skills. Uphold the highest level of confidentiality regarding bank information systems and customer records. Valid Driver’s License – travel to bank branches required to assist with operational functions. First Nebraska Bank is an Affirmative Action and Equal Opportunity Employer.

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