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Customer Service Phone Representative
3 months ago
Advantages Of Joining Our Team
Join a company that believes in the 2nd Amendment and supports the natural-born right to armed self-defense.
Be part of the U.S. Concealed Carry Association's mission to help responsible Americans avoid danger, save lives, and keep their families safe.
Work for an employer that provides Marketing, Operations, and Customer Service for the USCCA.
Have the opportunity to provide world-class customer service and make a meaningful difference in someone's life.
Receive comprehensive, 8-week paid training to ensure you are knowledgeable and confident in your role.
Responsibilities
Field customer calls, troubleshoot and resolve issues, and strengthen member relationships.
Respond to customer inquiries with knowledgeable and well-thought-out answers.
Anticipate member needs and provide empathetic listening to fulfill those needs.
Engage in awesome conversations with customers to deepen and retain member relationships.
Maintain up-to-date knowledge of products, services, and promotions.
Required Skills/Experience
High School diploma or equivalent (Associate's degree or higher preferred).
Prior work history in a customer service or sales role (phone experience is a plus).
Must pass and maintain a Producer Property and Casualty License (paid training provided).
Excellent interpersonal skills and strong written and verbal communication abilities.
Demonstrated ability to employ patience, empathy, and strong listening skills.
Computer fluency and working knowledge of software applications and advanced internet functions.
Passionate about delighting customers and communicating with them through conversation.
Able to work well in a team environment or remotely.
Self-defense knowledge and training, familiarity with firearms preferred (not necessary).
Demonstrates the Core Values of Delta Defense, LLC.
Additional Information
Please watch your email for next steps after submitting your application. You will be asked to take two online assessments to complete the application process.
Afternoon and evening shifts available.
Starting hourly wage is $18.00 per hour with up to $3.00/hour in premiums based on days and hours worked.
Bonus-eligible for company incentive plan.
Full-time paid training (Monday-Friday) for the first 8 weeks upon hire. Training is virtual for remote employees.
This position can be performed in our headquarters in West Bend, WI, or remotely.
Benefits information can be reviewed at: [link to benefits page]
For Colorado residents, please email recruiting@uscca.com for complete benefits and compensation information (include job title in the subject line).
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