Sr. Warranty Specialist

3 weeks ago

Lewisville, United States PACCAR Full time

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture, and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started

Division Information

PACCAR Leasing, a PACCAR division, was founded in 1980 to provide premium Kenworth and Peterbilt vehicles to leasing and rental customers. PacLease is one of the fastest-growing commercial truck leasing companies in the transportation industry. With independent and company-owned locations throughout the United States and Canada, PacLease provides customized full-service lease, rental, and contract maintenance programs designed to meet your specific fleet needs.

Job Functions / Responsibilities

  • Review documentation and claim information on all repairs to determine eligibility for warranty reimbursement.
  • Identify component problems and causes for high warranty costs or frequency of failures.
  • Analyze warranty database for cost and frequency causes.
  • Analyze, process, and file all warranty claims with manufacturers online.
  • Represent PACCAR's interests as a direct liaison with OEM representatives.
  • File and negotiate claims for all policy reimbursements.
  • Collect data from each branch monthly and assist in data input for end-of-month documentation.
  • Track and record "no charge" invoice recovery amounts to accurately reflect the value of service performed on each vehicle.
  • Reconcile (by unit) all warranty checks received to match checks to each repair order.
  • Negotiate with OEMs for annual labor rate increases.
  • Process Inservice documentation and warranty registration with OEM.
  • Negotiate and update annual supplier warranty guide coverage and contact information.
  • Process weekly warranty credits and track warranty recovery for multiple locations.
  • Update warranty training manual.

Competencies

  • Act with Integrity
  • Demonstrate Adaptability
  • Drive for Results
  • Influence Others
  • Lead Innovation and Quality Initiatives
  • Manage Execution
  • Manage Talent
  • Use Sound Judgment / Business Acumen
  • Technical Acumen

Qualifications

  • 2 + years of administrative and/or vehicle warranty service experience required.
  • Familiarity with PACCAR products, Cummins, and PACCAR engines.
  • Self-motivated and able to accept responsibility for assigned projects, working under limited supervision.
  • Proficient PC knowledge of MS Word, MS Excel, MS Access and MS PowerPoint.
  • Excellent verbal and written communication skills.

Education

Bachelor's degree preferred.

U.S. Salaried Benefits

  • PACCAR offers comprehensive benefits from time of hire through retirement for vested employees and their families. As a U.S. Salaried PACCAR employee, you have a full range of benefit options including:
  • Medical, Dental and Vision plan options
  • Flexible spending accounts and health savings account
  • 401(k) with dollar-for-dollar company match up to 5%
  • Fully funded pension plan that provides monthly benefits after retirement
  • 12 paid holidays, sick and vacation time
  • Tuition reimbursement program
  • Paid short-and long-term disability program
  • Life and accidental death and dismemberment insurance
  • EAP services including wellness plans, estate planning, financial counseling and more

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-verify Employer.

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