Senior Sales Manager

4 weeks ago

Austin, United States The LINE Hotels Full time

About Our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

Job Overview

A Senior Sales Manager is responsible for developing market segments and achieving room night and revenue goals for hotel. A Senior Sales Manager supports the overall sales strategy as implemented by the Director of Sales and Marketing. In addition to revenue achievement, the Senior Sales Manager position is expected to participate in industry organizations in conjunction with and outside of normal business hours of operation.

The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of LINE policies, procedures and expectations.

Because of the fluctuating demands of the company’s operation, it may be necessary that each

employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employee is expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

Essential Functions & Responsibilities

Respond to internal and external Sales inquiries or requests and provide assistance as needed Redirect Sales related calls or distribute correspondence to the appropriate person of the team Act as a liaison with other departments or functions (Operations, Front Office, F&B, etc.) Actively solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communications Adjust group pricing and recommend group concessions as needed to secure group business in support of hotel budget targets Assist in contract training and review in conjunction with the Director of Sales and Marketing Use company wide programs, sales developments, prospecting projects and reporting for group business development Follow up on all business inquiries and leads to generate group room nights and associated food and beverage revenue to impact RevPar performance Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined Develop and maintain rapport with hotel community and key community contacts to ensure a visible presence in the industry Perform customer site inspections to uncover needs and present solutions that will maximize booking opportunity and create strong customer relationships Create VIP or Group resumes identifying and communicating traveler’s needs and acting as liaison to ensure all operational and marketing aspects of their stay are met Understand and utilize the sales tools the company provides and to follow and support all sales and marketing operating systems. Ability to sell all hotel products, services and amenities Participate in meetings with hotel staff and clients, including but not exclusive to: Morning Sales Briefing, Morning Operations Meeting, Resume Meeting, Pre-Convention Meetings, , Menu Tastings, and Planning Visits Consistently offer professional, friendly and engaging service Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees Balance operational, administrative and colleague needs Perform any other reasonable duties as required by the Director of Sales or management of the Hotel Maintain awareness of documentation needed and retained in employee files Ensure staff understands their job expectations before holding them accountable Be familiar with all safety and emergency procedures including OSHA requirements Attend relevant meetings Assist Director of Sales & Marketing with new hire onboarding/training as well as assist with project-based opportunities designed to drive team performance Work in conjunction with the Director of Events and represent the Director of Sales and Marketing in his or her absence

Knowledge, Requirements And Skills

Four-year college degree preferred Must have a minimum 5 or more years’ experience in hospitality sales at a Sales Manager level to be considered. Market knowledge preferred Strong experience in Group Market preferred Proficient in use of Excel, Word, Delphi and access database tools. Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular) Outstanding communication and interpersonal skills Ability to handle data with confidentiality Excellent reading, writing and oral proficiency in the English Language Excellent organizational and time management skills Excellent attention to detail Ability to multitask Work well under pressure, requires being a team player

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

Medical/Dental/Vision /Short Term Disability- eligible 1st day of the month following hire date. 401k Employee Assistance Program Paid time off 10 Holidays Complimentary Parking Complimentary Daily Meals Tuition Reimbursement & more

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