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Internet and Mobile Banking Specialist

2 months ago

Albuquerque, United States Nusenda Full time

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We work to make a positive difference in the lives of the people we serve and help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

We invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more

Thank you for your interest in joining the Nusenda team

We are currently seeking a Internet and Mobile Banking Specialist to join our organization. As the Internet and Mobile Banking Specialist, you'll provide second tier support to Contact Center and Branch Experience. You'll support digital products and services including Internet and Mobile Banking, funds transfer, Bill Pay, Person-to-Person, eStatements, Telephone Banking, Text Banking, and other digital services. You'll create, track, and manage issue and enhancement tickets with vendors until resolution or implementation is confirmed. You'll assist in the implementation of new digital products with a focus on the support and long-term maintenance of the product. You'll assist in the collection, clarification, and reporting of actionable feedback both from internal and external sources.

What We Offer:

We invest in people and their careers. Our competitive employee benefits include:
•Medical, dental, and vision insurance
•Lifestyle and Wellness program
•Competitive 401(k) matching contributions
•Personal time off, wellness time off, paid holidays, paid birthday off
•Professional development and growth opportunities
•Tuition reimbursement
•Clothing loan assistance and computer benefit loan

Thank you for your interest in joining the Nusenda team

What You'll Do:

We are currently seeking a Internet and Mobile Banking Specialist to join our organization. This position is one part internal member service and one part research. This might be the role for you if you enjoy work requiring attention to detail, problem solving, and interpersonal communication. As the Internet and Mobile Banking Specialist, you'll:

  • Provide second tier support to Contact Center and Branch Experience. You'll support digital products and services including Internet and Mobile Banking, funds transfer, Bill Pay, Person-to-Person, eStatements, Telephone Banking, Text Banking, and other digital services.
  • You'll create, track, and manage issue and enhancement tickets with vendors until resolution or implementation is confirmed. You'll assist in the implementation of new digital products with a focus on the support and long-term maintenance of the product. You'll assist in the collection, clarification, and reporting of actionable feedback both from internal and external sources.
What You'll Need
  • One to three years of similar or related experience.
  • A two-year college degree preferred.
  • Basic knowledge of XP2, Internet and Mobile Banking, Jabber or MS Teams, Intranet, Q2 Central, OnTrac (preferred), and ACH processes.
  • Ability to troubleshoot technical issues with internal resources quickly and accurately while remaining professional.
  • Effectively communicate with internal and external customers appropriately via in person, email etc.
  • Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
  • Must be knowledgeable in Microsoft Office and all internal systems as affiliated with the department.


Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.