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Sales & Customer Service Associate
3 months ago
Overview
Job description
Thank you for considering Massage Envy Woodinville for your new Home Base.
What is this job all about?
..It's about making a difference.
* We greet everyone by name and foster an attitude of cheerful compassion.
* Our customers come to us after their treatments gratefully and cheerfully groggy, with relaxation and stress relief.
* Sometimes we see tears of relief after remarkable transformations and pain reliving treatments.
* Every day, we see Skincare clients walk out with confident smiles and radiant, glowing skin.
* We provide an opportunity for regular people to afford ongoing self-care and healing.
Our clients are our friends, and this is our community.
Who are we?
We are a happy team of heartfelt healers and dedicated professionals who love our work and are grateful for the opportunity to help make everybody better, one body at a time. Each of us is totally committed to fostering a wonderful work environment that supports helping our customers receive some much-needed stress relief, healing, and self-care.
Does that sound amazing to you? If so, read on…
Our Customer Advocates become expert at:
* Providing unexpectedly wonderful customer service by, greeting clients by name, patiently scheduling services & cheerfully taking the lead to respond with great solutions to customer service requests and concerns.
* Taking the lead with our new guests, introducing them to their providers and guiding them through their first experiences with us to ensure the best possible results.
* Asking great questions to really understand our client's needs so that you can match them with the right services, the right providers and the best pricing options for packages and memberships that comfortably fit their circumstances.
* Creating ongoing relationships with our clients by providing outreach via text, phone, and email to ensure they are receiving the best possible care and results.
* Supporting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
* Maintaining a safe and therapeutic environment for everyone in our location and always protecting client confidentiality.
* Demonstrating our core values of optimism, gratitude, excellence, consistency and empathy every day.
Compensation:
A healthy Compensation Plan that rewards your hard work with competitive wage:
* Massage Envy Woodinville, Membership Account Managers earn an hourly rate that starts at $19.00 per hour with unlimited generous bonuses every month for Membership Sales to reward your focus and dedication
Benefits:
Full time (25 hours or more) Massage Envy Woodinville employees can sign up for Medical Benefits including Vision, Dental, Rx, and Life Insurance
* Earn points for free monthly skin care treatments and massage
* An employee Assistance Program that goes above and beyond regular insurance.
* Great employee discounts
What It Takes to Succeed:
We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:
* Dynamic and outgoing personalities aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care.
* People who have the drive, and enthusiasm to sell.
* Masters of customer service who make everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service and sales experience.
* People of integrity who truly care about the well-being of members, guests, and team members and, who do the right thing (even if it is not the easy thing).
* Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
* Fast on their feet with the ability to think critically, juggle multiple tasks and prioritize.
* Able meet some physical demands to maintain a clean and organized environment.
* Great teammates who work well with others, show up on time and like to be busy.
* Adaptable and flexible wherever needed, to get the job done.
Please Note: We are a healthcare facility and so we fall within the Healthcare Worker Vaccine Mandate in Washington state. Therefore all of our employees must either be fully vaccinated against COVID19 or, request a sincere medical or religious exemption.
We Believe Our Differences Make Us Better
We are excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
So, if all of this resonates with you, we can't wait to meet you
* ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.
Salary
$19 - $23 /hr.
