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Manager, Operational Controls

1 month ago


Irvine, United States Hyundai Translead Full time

Job Description - Manager, Operational Controls (240000FI) Who We Are: Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers. Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. From our various engagement programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in HCA's success. General Summary: The Manager, Operational Controls, is responsible for the daily execution of the Testing and Monitoring to ensure that HCA systems comply with applicable company Policies and Procedures. The Manager, Operational Controls will also be responsible for leading root-cause analysis sessions, development of system solutions and implementation of developed solutions. Duties and Responsibilities: Execute key controls to confirm processes are working as expected. Assist in the development/augmentation of key controls to ensure HCA processes delivery as expected. Perform root-cause analysis, identification of system fixes/enhancements and execution of the identified system fixes/enhancements. Develop reports to update the various stakeholders on the progress with the various initiatives along with details about each phase of the process. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall team performance. All other duties as assigned. Knowledge and Skills: Strong analytical background preferred Comprehensive knowledge of Consumer Services processes, workflows, and needs. Hands-on knowledge of Customer Relationship Management (CRM, Oracle, Siebel, or a similar CRM system), including Consumer Credit Underwriting, Collections & Recoveries and Remarketing. Advanced process improvement skills with solid ability to conceptualize and design new methods for practical application. Strategic planning and critical thinking skills for solution identification; Identifies the underlying issues and root causes of problems. Flexible, adaptable, and hands-on approach with an ability to manage multiple, concurrent projects/assignments. Moderate to Advanced PC skills: Microsoft Word, PowerPoint, Excel, Access, Visio, Project. Qualifications: Minimum 5 years related experience in business process design, root-cause analysis, process improvement, documenting process workflows and assisting in the development of specifications/requirements. High degree of proficiency in facilitating and managing engagement and organizational change issues. Prior experience with Customer Relationship Management (CRM, Oracle, Siebel, or a similar CRM system), including Service Requests and Analysis. Physical Requirements and Working Condition: Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment. #J-18808-Ljbffr