PT Customer Lead

1 month ago

Emporia, United States Food Lion Full time

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties and Responsibilities:
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
•Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
•Maintain alertness and call for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
•Adhere to all company guidelines, policies and standard practices
•Perform the task of cashier when scheduled or as needed per the surge plan guidelines
•Perform the task of Food Lion To-Go Runner when scheduled or as needed.
•Perform all other duties as assigned

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