Customer Service Representative

4 weeks ago

Emporia, United States First Brands Group, LLC Full time

First Brands Group is the parent company of many of the automotive industry’s most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers’ expectations.


First Brands Group is hiring a CUSTOMER SERVICE REPRESENTATIVE to work on site on our plant HOPKINS plant, located in Emporia, Kansas.


The CUSTOMER SERVICE REPRESENTATIVE will assist by:


Job objective:

Process orders, maintain customer records, prepare correspondence, and ensure orders are processed on-time and in-full.


Principal activities

  • Responsible for customer orders; manual and EDI order entry, validation, and maintenance
  • Communication with internal/external customers to ensure effective relations
  • Maintain customer records in designated company systems; including customer notes, doc text, tax codes, addresses, sales part cross reference, lead-times, order confirmation set-up, ship notification set-up
  • Ensure all orders are processed on-time and all exceptions are reported to the sales teams
  • Assist accounting with information in regards to claims and fines
  • Run and review daily reports on order status
  • Obtain information from customers on requested RMA ‘s to send to accounting for processing
  • Organize (file/scan) all CSR documents
  • Obtain customer guides
  • Document customer complaints to present to supervisor
  • Responsible for special projects as assigned by management
  • Promotes and maintains 6S principles throughout the facility


Preferred Requirements:

  • Highschool diploma or equivalent, or one to three years’ experience in customer service, or an equivalent combination required
  • Must bebe able to transfer knowledge of policies and procedures
  • Excellent communication (written & verbal), customer relations, interpersonal, time management, and organizational skills required
  • Computer literacy, Microsoft Office products required



Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status

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