Customer Experience Specialist

2 weeks ago

Albany, United States Contractor In Charge Full time

**Contractor In Charge** is actively seeking a hardworking **part-time Customer Experience Specialist** This dispatcher and customer service position works a **part-time nights and weekends schedule**, **approximately 20-25 hours per week.** within an assigned client's time zone. They earn a **competitive wage** of **$14/hour**, depending on experience. We provide **paid training, sick or paid time off after 90 days, the opportunity for growth and upward movement, and a supportive team**. If this sounds like the right dispatcher and customer service opportunity in our front office for you, **apply today**

**ABOUT CONTRACTOR IN CHARGE**

Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offers their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and, we let them focus on that by doing the rest for them

Giving our clients this peace of mind requires that we have a skilled and reliable team of our own. In order to attract and retain the best, we offer **competitive pay and remote work-from-home opportunities**.

**A DAY IN THE LIFE OF A CUSTOMER EXPERIENCE SPECIALIST**

As a dedicated Customer Experience Specialist, you are assigned accounts to manage and track. You are a 1:1 customer service rock star who is dedicated to your clients and helping them with everything concerning their accounts. You help our clients over the phone or by email, making any needed changes or adjustments to their accounts or any type of maintenance. With your friendly and professional demeanor, you keep our clients happy and build excellent customer rapport. You are essential to each client's success as well as our own success.

**QUALIFICATIONS FOR A CUSTOMER EXPERIENCE SPECIALIST**

* High school diploma or equivalent

* 1+ year of services company

* Computer skills including Microsoft Office and the ability to quickly learn other cloud-based software

* Basic keyboarding skills (45+ WPM, 95% accuracy)

* A private, quiet, and completely distraction-free space to work

* The following computer equipment: A Pentium processor Core i3 or higher, 8 or more GB RAM, 2 monitors, high-speed internet connection that is wired directly to the router, and a noise-canceling headset

* Ability to pass a criminal background and a drug test

* HVAC, plumbing, or electrical home-service customer service or dispatcher experience a plus

If you feel that you would be perfect as our Remote Account Manager, **apply now** using our initial **3-minute, mobile-friendly application.** We look forward to meeting you

Location: 31701

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