Customer Care Specialist
3 weeks ago
NameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryType**Job**
**Customer Care Specialist**
**Temps plein // Barcelona**
Afin de renforcer notre quipe Customer Delivery en charge dassurer le succs de nos clients dans leur usage des solutions ACTITO (web marketing et CRM), nous recherchons Barcelone :
Un/e Customer Care Specialist Franais/Espagnol/Anglais (1 poste en CDI et 2 stages)
Curieux et mticuleux, vous tes particulirement intress par les outils technologiques au service du marketing. Vous savez travailler en quipe et tes dot dexcellentes comptences de communication autant avec les spcialistes techniques internes quavec les utilisateurs finaux, ainsi que de relles capacits dcoute et dempathie.
Vous savez ragir en situation de stress, maintenir votre calme et le transmettre face des problmatiques techniques dont le process de rsolution est parfois complexe.
Vous faites preuve de patience, dune grande capacit danalyse, savez travailler de manire minutieuse et systmatique, toujours la recherche de la meilleure solution au problme donn.
Vous savez prendre des initiatives si ncessaire et avez le sens des responsabilits.
Avoir travaill prcdemment au service de clients entreprise / BtoB est indispensable.
Une premire exprience en Helpdesk / Hotline dans un environnement technologique ou marketing est un plus.
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