Community Relationship Manager
2 months ago
Community Relationship Managers (CRMs) are an integral part of our broader Outreach team, which is responsible for engaging adults on Medicare in the community to help drive new patient growth. Building relationships with community leaders to create opportunities for the Outreach team to engage adults on Medicare is acritical responsibility of the CRM. High levels of flexibility, creativity, the ability to work well with ateam, and problem-solving are required to be successful.
The CRM is also responsible for establishing and maintaining relationships with local community leaders by engaging in collaborative activities to mutually benefit the community and OSH. Additionally, the CRM is responsible for marketing Oak Street Health to eligible adults by creating relationships with people important to our Medicare population.
Check out this pamphlet
for asneak peek into the life of an Oak Street CRM
Core Responsibilities
Community Outreach/Engagement
Researching and understanding the landscape of influencers and community partners in your respective market.
Prospecting and cold calling to local businesses in your assigned territory, such as Senior Buildings, Libraries, Churches, Senior Groups, etc.
Impacting patient acquisition and lead generation targets for each center in your assigned territory by leveraging community relationships to engage Medicare eligible adults
Working with local leaders in the community to identify opportunities to further expand &develop new channels of patient growth
Collaborating Regional Partnership Manager (RPM) to build &maintain relationships with Insurance Agents (IAs)
Account Management
Building and nurturing relationships with local leaders (field account managers) to create long-term alliances with mutually beneficial outcomes that positively impact the communities weserve.
Acting as the point of contact for both the Outreach Team &community partners that want to engage in cross-functional initiatives
Maintaining regular touchpoints and contact with key stakeholders. Examples of items to discuss in these conversations include
Reviewing weekly KPIs (new leads generated or new patients added)
Updates on current status of initiatives
Discuss new updates in the center (Medicare 101 Events, New Provider joining, etc)
Overseeing cross-collaboration initiatives with key stakeholders and reviewing success of initiatives by reviewing lead generation &new patient growth
Event Planning
Developing and managing a6+ week forward-looking calendar of events across assigned territory with local leaders in the community
Coordinating all details of the events both internally and externally to ensure that events are engaging, well attended and drive lead generation.
Clearly communicate objectives, strategy and expectations for each event with Regional Director of Growth, Outreach Managers and Outreach Executives
Generating field account engagement by proactively working with local leaders on community outreach opportunities
Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives
Planning lead generation and community engagement at least 2weeks in advance to strategically develop &maintain lead pipeline
Other duties as assigned
What are we looking for?
We’re looking for motivated people with
Previous experience in account or community engagement
Comfort with cold calling and prospecting in abusiness to business environment
Comfortable with daily accountability on key metrics, including account touchpoints, events scheduled, leads generated, and new patients added
Unique ability to adapt and overcome external relationship issues for positive outcomes
Ability to manage multiple projects &accounts simultaneously
Ability to work proactively to generate new growth opportunities for our Outreach Teams
Public speaking combined with strong written and verbal skills
Bachelor’s degree or equivalent work experience required
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
Someone who embodies being
‘ Oaky’
What Does Being
“ Oaky” LookLike?
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on amission to
“ Rebuild healthcare as it should be,” providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody
“ Oaky” values and passion for our mission.
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers toapply.
Apply
We look forward to hearing fromyou.
Thank you for considering acareer at Oak Street Health. Please take aminute to fill out the following form. After you have completed your application an email will be sent to you with information about how to check the status of your application.
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