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Junior Customer Service Assistant

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We are currently looking for anyone with a passion for people, a competitive edge, and a desire to make an impact in the fast-paced marketing and sales industry to join our team.

Junior Customer Service Assistant Job Summary:

This entry-level position is responsible for serving as a customer service and sales support resource providing top-notch service directly to clients and customers for our firm. The Customer Service Representative is a front-line position for our company's interactions with customers; consequently, strong customer service and sales skills are essential.

Principal Responsibilities for the Junior Customer Service Assistant Position:

  • Responsible for representing us to clients and customers by providing high-quality and efficient customer service
  • Interact with customers daily to ascertain household needs and how products and services offered would meet those demands
  • Ability to respond to customer inquiries and advise on the appropriate solution
  • Escalate large sales or leads to senior Account Managers
  • Manage, track, and record all customer inquiries, sales, and leads
  • Ensure compliance with all company and client policies and procedures
  • Provide support and assistance to co-workers and other departments as needed