Events Team Member-Hoover Met Complex

2 months ago

Birmingham, United States Sport Advisory Full time

**EVENTS TEAM MEMBER**

**Sports Facilities Management, LLC- Hoover Met Complex**

*LOCATION: Hoover, AL*

**DEPARTMENT: OPERATIONS**

**REPORTS TO: EVENT COORDINATOR**

**STATUS: PART-TIME**

**ABOUT THE COMPANY:**

The Sports Facilities Companies (SFC) are the Nation's leading resources for the management and development of sports, recreation, wellness, and events facilities. As a turn-key solution for community leaders and developers alike, SFC services span the gamut of sports and recreation needs from sports tourism & recreation master planning, program planning, and feasibility through professional facility management services. Our 30+ managed venues and 1500+ team members, represented by the SF Network, welcome more than 25 million guest visits and produce over $250 million in economic impact each year.

SFC was awarded national and regional recognition as a Top Workplace by Tampa Bay Business Journal in 2022 and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

Hoover Metropolitan Complex is a world-class, multi-sport and event facility located in Hoover, AL just 10 miles south of Birmingham. The state-of-the-art Finley Center includes more than 83,000 square feet of uninterrupted multi-purpose space and Hoover RV Park features 170 pull-through spaces with utility hookups. The outdoor complex features five NCAA regulation-size baseball/softball fields, five multi-purpose fields suitable for NCAA regulation soccer, football, and lacrosse, 16 hard tennis courts, a playground, and splash pad. Hoover Met Complex is a member of the SFM Network, the nation's largest and fastest-growing network of sports facilities and is operated by the industry-leader in outsourced operations, Sports Facilities Management.

**POSITION SUMMARY**

The Events Team Member provides the first point of contact for all guests. The Events Team Member is expected to provide excellent guest service to all guests and to always display a vast amount of knowledge of the facility's programs and offerings.

**PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:**

**Guest Services**

* Event ticket and wristband concessions

* Greet guests and provide information and wayfinding as needed

* Provide courteous and friendly first-in-class service to all guests

* Register guests for leagues, camps, clinics, drop-ins, etc.

* Be knowledgeable about facility programs (format, pricing, meeting dates/times)

* Operate multi-line phones

* Record and file waivers and event information

* Record event scores (tournaments/leagues) and print game sheets on a daily basis

* Maintain confidentiality with guest and Team Member information

* Resolve all guest concerns and complaints and/or direct to appropriate Manager

* Know and enforce the facility's policies and procedures

* Complete special projects, daily assignments and other duties as directed by management

**Event Coordination**

* Assist with scheduling and coordinating all facility events and parties

* Ensure all party details are executed as planned and tracked: with detailed and organized files tracking party reservations, monies collected, waivers collected, food orders, party bags, etc. and that all details for parties are completed accurately and timely

* Communicate clearly and timely with Manager(s)-On-Duty (MOD), gym attendants and party hosts to ensure proper setup, coordination of activities, and cleanup for all parties

* Maintaining inventory of paper goods, balloons, helium, party bags, giveaways and order supplies as needed

* Adhere to party manual including party process, procedures and standard game/activity curriculum

* Ensure guest satisfaction and a high level of guest service by providing timely and clear communication with party host about all party details

* Distribute collateral materials (flyers, etc.) to cross promote all facility programs; maintain flyers in facility for parties, distribute to guests, program participants and cross market, as appropriate

* Support social marketing strategy to ensure optimal event promotion parties are promoted on local sites

**MINIMUM QUALIFICATIONS:**

* Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary

* Excellent communication skills, both verbal and written

* Ability to maintain focus in a high-volume, fast-paced environment

* Must have excellent guest service skills

* Must be detail-oriented and have outstanding organizational skills

* Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations

* Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members

* Must work well with others

* Must take personal initiative for the betterment of the team and venue

* Commitment to the safety and well-being of others

* Customer service and cash handling experience preferred or quick study

**WORKING CONDITIONS AND PHYSICAL DEMANDS**

* Must be able to lift 30 pounds waist high

* May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend

* Will be required to operate a computer

* Facility has intermittent noise

**PREFERRED**

* Have a basic understanding of sports

* Customer service experience

* Event experience

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