Operations Team Member

4 months ago

Birmingham, United States The Sports Facilities Companies Full time
Job DescriptionJob Description

OPERATIONS TEAM MEMBER - Hoover Met Complex

Sports Facilities Management, LLC

LOCATION: Hoover, AL

DEPARTMENT: OPERATIONS

REPORTS TO: FACILITY & SPORTS OPERATIONS MANAGEMENT

STATUS: PART-TIME

ABOUT THE COMPANY:

Hoover Metropolitan Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Hoover Metropolitan Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day while providing participants with a quality program experience. This position is an active part of the conversion/changeover process before, during and after events. Duties require converting the facility and assisting with any event-oriented preparation/setup for shows or sporting events to run safely and efficiently.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

  • Provide courteous and friendly service to all guests and staff
  • Be responsive to guest concerns and direct to appropriate manager to resolve
  • Enforce facility policies and procedures
  • Have general knowledge regarding program options and facility events
  • Assist other departments as necessary
  • Complete special projects, daily assignments, and other duties as directed by management
  • Setup and take down of basketball courts, staging, risers, and other event related items
  • Ensure correct equipment is available for all games
  • Monitor play areas including turf and courts
  • Keep supervisor informed of issues and updates
  • Respond to all incidents, accidents, injuries, and altercations
  • Complete and file corresponding paperwork as necessary
  • Assist with daily maintenance and upkeep of department equipment

MINIMUM QUALIFICATIONS:

  • Ability to work with a wide variety of ages from preschool thru adult
  • Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance is necessary
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills
  • Must be detail-oriented and have outstanding organizational skills
  • Ability to multi-task and prioritize
  • Ability to remain calm and focused in difficult and stressful situations
  • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
  • Must work well with others
  • Must take personal initiative for the betterment of the team and facility
  • Commitment to the safety and wellbeing of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

  • Must be able to lift 40-50 pounds waist high
  • Will be required to stand for extended periods of time
  • Will be required to work indoors and outdoors year-round
  • Must be able to work independently in a busy environment
  • Must comply with safety and health code standards
  • Facility has intermittent noise
  • Must wear proper uniform
  • Able to run/walk as needed

PREFERRED:

  • General sports knowledge
  • Able to work electric scoreboard


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