Technical Support Rep
4 weeks ago
summary This position is On-Site. No remote positions available. Full job description Provides technical and sales support to consumers, dealers and sales reps to ensure efficient and accurate quality service relating to our products, their software, features and functions. Provides post-sale support to consumers and retail channel partners in the form of trouble-shooting advice to install and repair product or direct them to a qualified repair facility. Enter orders for replacement parts, finished products, repair authorizations, and facilitate returns process during or after the warranty period. Documents the interaction in the appropriate computer application to help drive continuous improvements in process and product quality. Responds to inquiries, resolves routine issues (referring more difficult problems upward, if necessary), and educates and acts as a resource on company products via phone, email and other methods as appropriate. Documents inquires, issues and resolutions, and education provided as required. Provides pre-sale support to consumers and retail channel partners in the form of product selection based upon the application and desired features, installation and rigging, promotions, product availability, pricing, and where to purchase. Documents the interaction in the appropriate computer application to help drive continuous improvements in process and product quality. Executes routine reports and independently creates reports to support department activities. Demonstrates proficiency in supporting the minimum amount of product families as identified by each Johnson Outdoors brand. Maintains and monitors personal performance metrics to ensure department KPI's (key performance indicators). Strives for continuous improvement. Issues return and repair authorizations as necessary. KNOWLEDGE, SKILLS AND ABILITIES Excellent verbal and written communication skills to effectively work with a variety of individuals, identify and solve problems and up-sell/cross-sell products. In addition to reading, writing and verbally communicating clearly in the native language of the region the representative is serving, may be required to speak clearly in another language as defined by the region. General knowledge of the Microsoft Office (Word, Excel, Outlook) or similar products and the ability to easily learn applications. Demonstrated mechanical aptitude to comprehend and understand resource materials such as dimensional drawings, specifications, installation manuals, and owner/operator manuals to explain/educate the customer. Demonstrated experience and skills in effectively and efficiently responding to customer inquiries using the phone, email, chat or other communication platforms provided to the department as a tool to perform their duties. Skills in effectively problem solving routine issues and ability to escalate issues as needed. Basic mathematical skills which include the ability to add, subtract, multiplication and division with the assistance of a calculator. required-skills: required-experience: 1-3 Years Preferred
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Technical Support Specialist
4 weeks ago
Princeton, United States Source One Technical Solutions Full timeSource One is a consulting services company and we’re currently looking for the following individual to work as a consultant with our direct client, a global financial media company in Princeton, NJ Title: Technical Support SpecialistLocation: Princeton Hybrid ( once per month) w-2 hourly: $30.00 - $35.00 Contract Duration: 6 month with potential...
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Technical Support Specialist
1 month ago
Princeton, United States Source One Technical Solutions Full timeSource One is a consulting services company and we’re currently looking for the following individual to work as a consultant with our direct client, a global financial media company in Princeton, NJ Title: Technical Support SpecialistLocation: Princeton Hybrid ( once per month) w-2 hourly: $30.00 - $35.00 Contract Duration: 6 month with potential...
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Technical Service Rep, Entry
1 week ago
Princeton, United States PPG Industries, Inc. Full timeSupport the ongoing activities of PPG onsite at customer automotive production facilities and communicate logically with initiative to understand customer concerns, collect data, take appropriate actions, and resolve problems. Ensure accurate reporti Technical, Service, Manufacturing, Retail
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CWR - Technical Support
2 weeks ago
Princeton, United States eTeam Full timeJob title:- Systems Support Specialist Location:- Princeton, NJ 08543 Duration:- 06 Months Contract to hire role Hybrid - Required to come to office 1x a month, but candidate but me flexible that this requirement could increase based on company decisions. Pay rate:- $37/hr on W2 without any benefitsKey Responsibilities: Embrace the Core Values, Mission and...
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CWR - Technical Support
4 days ago
Princeton, United States eTeam Full timeJob title:- Systems Support Specialist Location:- Princeton, NJ 08543 Duration:- 06 Months Contract to hire role Hybrid - Required to come to office 1x a month, but candidate but me flexible that this requirement could increase based on company decisions. Pay rate:- $37/hr on W2 without any benefitsKey Responsibilities: Embrace the Core Values, Mission and...
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Access Management Technical Support
1 week ago
Princeton, United States Yoh, A Day & Zimmermann Company Full timeWe are looking for strong Access management support specialists to join our team Looking for someone who has a strong background in supporting Identity Access management tools exp such as Okta, PingFederate, MS Azure Key Responsibilities:-Embrace the Core Values, Mission and Vision of the department-Engage in requirements gathering, analyze business...
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Access Management Technical Support
3 days ago
Princeton, United States Yoh, A Day & Zimmermann Company Full timeWe are looking for strong Access management support specialists to join our team Looking for someone who has a strong background in supporting Identity Access management tools exp such as Okta, PingFederate, MS Azure Key Responsibilities: -Embrace the Core Values, Mission and Vision of the department -Engage in requirements gathering, analyze business...
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Access Management Technical Support
2 weeks ago
Princeton, United States Yoh, A Day & Zimmermann Company Full timeWe are looking for strong Access management support specialists to join our team Looking for someone who has a strong background in supporting Identity Access management tools exp such as Okta, PingFederate, MS Azure Key Responsibilities:-Embrace the Core Values, Mission and Vision of the department-Engage in requirements gathering, analyze business...
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Access Management Technical Support
2 weeks ago
Princeton, United States Yoh, A Day & Zimmermann Company Full timeWe are looking for strong Access management support specialists to join our team Looking for someone who has a strong background in supporting Identity Access management tools exp such as Okta, PingFederate, MS Azure Key Responsibilities:-Embrace the Core Values, Mission and Vision of the department-Engage in requirements gathering, analyze business...
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Technical Client Support Specialist
3 weeks ago
Princeton, United States RiseIT Solutions Full timePosition: Technical Client Support Specialist Locations : Princeton NJ Hours per week: 36.25, M-F, 8:45am-5:00pm (includes 1 hour for lunch) Mode: Onsite Full Job Description: The Client Support Specialist is a member of the Customer Service and Support team and provides IT software and hardware support. The Client Support Specialist must be...
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Technical Sales Representative
1 week ago
Princeton, United States Neff Group Distributors Inc Full timeJob DescriptionJob DescriptionTechnical Sales Representative – Industry Leading Solutions Provider Neff is an industry leading automation solution provider selling best in class technology to manufacturers across a wide range of industries. Neff is growing and thriving and has been for almost a century. Our focus is providing innovative solutions,...
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IT Technical Project Manager
2 weeks ago
Princeton, United States NJ CURE Full timeREGISTER - CURE Auto Insurance Careers (candridsoftware.com) Position Summary: The IT Technical Project Manager will be primarily responsible for leading one or more, complex, enterprise-wide projects with expertise in analysis, scope finalization, estimation, technical design, implementation and manage & deliver all phases of the project. Responsibilities: ...
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IT Technical Project Manager
4 weeks ago
Princeton, United States CURE Full timeREGISTER - CURE Auto Insurance Careers (candridsoftware.com)Position Summary:The IT Technical Project Manager will be primarily responsible for leading one or more, complex, enterprise-wide projects with expertise in analysis, scope finalization, estimation, technical design, implementation and manage & deliver all phases of the...
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Peoplesoft Technical Lead
7 days ago
Princeton, United States ETS Full timeAbout ETS:For more than 75 years, we have amplified products and services based on rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new...
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Peoplesoft Technical Lead
4 days ago
Princeton, United States ETS, LLC Full timeAbout ETS:For more than 75 years, we have amplified products and services based on rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new...
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Peoplesoft Technical Lead
2 days ago
Princeton, United States ETS Full timeAbout ETS:For more than 75 years, we have amplified products and services based on rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new...
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IT Technical Project Manager
3 weeks ago
Princeton, United States NJ CURE Full timeJob DescriptionJob DescriptionREGISTER - CURE Auto Insurance Careers (candridsoftware.com)Position Summary:The IT Technical Project Manager will be primarily responsible for leading one or more, complex, enterprise-wide projects with expertise in analysis, scope finalization, estimation, technical design, implementation and manage & deliver all phases of the...
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Drupal Technical Lead
2 weeks ago
Princeton, United States Diverse Lynx Full timeSN Required Information Details 1 Role** Drupal Technical Lead 2 Required Technical Skill Set** Expertise in web application development using Drupal CMS and team leading skill. 3 No of Requirements** 1 4 Desired Experience Range** 10 years 5 Location of Requirement Onsite/Minneapolis, MN Desired Competencies (Technical/Behavioral Competency) Must-Have** 1....
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Drupal Technical Lead
4 days ago
Princeton, United States Diverse Lynx Full timeSN Required Information Details 1 Role** Drupal Technical Lead 2 Required Technical Skill Set** Expertise in web application development using Drupal CMS and team leading skill. 3 No of Requirements** 1 4 Desired Experience Range** 10 years 5 Location of Requirement Onsite/Minneapolis, MN Desired Competencies (Technical/Behavioral Competency) Must-Have** 1....
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Technical Solutions Specialist
1 week ago
Princeton, United States Sharp Decisions Full timeTitle : Systems Support SpecialistLocation : Princeton, NJ - Hybrid - Required to come to PRI office 1x a month, but candidate but me flexible that this requirement could increase based on company decisions.Pay :$37/hr. on W2 OnlyQualificationsJOB DESCRIPTIONKey Responsibilities:Embrace the Core Values, Mission and Vision of the departmentEngage in...