Technical Solutions Specialist
1 month ago
Title : Systems Support Specialist
Location : Princeton, NJ - Hybrid - Required to come to PRI office 1x a month, but candidate but me flexible that this requirement could increase based on company decisions.
Pay :$37/hr. on W2 Only
Qualifications
JOB DESCRIPTION
Key Responsibilities:
- Embrace the Core Values, Mission and Vision of the department
- Engage in requirements gathering, analyze business processes, and provide recommendations and single sign on solutions to clients and sales
- Install, integrate, configure, test, and deploy Identity and Access Management solutions
- Provide knowledge transfer, training, and support to new hire and peers as necessary
- Remain current on SAML-SSO market trends, tools, methodologies, and best practices
- Report status and escalate issues and risks.
- Troubleshoot and resolve routine issues and problems.
- Meet customer needs within SLAs and quality commitment KPIs
- Propose ideas and recommendations; assist with implementing process improvements
- Author technical documentation and create documentation for new processes
- Bring solutions to customers and help with the migration of customer data
- Respond to and address customer issues and concerns, providing exceptional customer support and service
- Work on special projects and other duties as assigned by management
QUALIFICATIONS:
Required:
- 3+ years experience in a customer facing technical role and should be aligned with Access Management solutions
- 3+ years of hands-on experience in any of Access Management products such as Okta, PingFederate and Microsoft Azure etc.
- Must have working experience in integration of multiple applications with any one of above-mentioned Access management tools
- Ability to motivate and inspire the team towards achievement of service excellence
- Strong knowledge of technologies which impact Company solutions including I.T. Infrastructure, Authentication, Connectivity, Content Delivery, Web Services API, XML/HTML, HTTP / HTTPS protocol, SAML and Single Sign-on solutions
- Strong project management and project coordination skills
- Basic understanding of LDAP and active directory
- Ability to coach, train, and provide feedback to team members with the goal of improving skills and accomplishing goals
- Advanced problem solving and analytical skills with the ability to evaluate issues/conflicts and make timely decisions that benefit both the customer and the business
- Excellent communication skills with ability to explain complex ideas at a level appropriate to the audience.
- Collaborate with Customer Service colleagues, Technical Support, Sales, Product, internal stakeholders, and customers.
- Experience running multiple parallel efforts/projects; Strong multi-tasking skills
- Ability to build positive working relationships with external and internal customers through understanding of the technical environment, assess needs and solve problems to facilitate the accomplishment of work goals
- Ability to quickly assimilate and apply new information relating to web technologies and information services.
- Excellent listening, negotiation and presentation skills. Proficiency in Microsoft Office, including Sales Force, and advanced Excel skills.
Preferred:
- Experience using Splunk, PingFederate, Microsoft Azure, Salesforce and Jira
- Bachelors degree in computer science, or an equivalent combination of education and experience
- Thorough understanding and work experience for technologies such as Header based Single Sign On, SAML, OAuth, Ws-Fed, Ws-Trust, IWA based authentication etc
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