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Customer Service Assistant

3 months ago

Decatur, United States Artisprint Full time
Description

Job Title: Customer Service Assistant

Job Summary:

We are seeking a dedicated and personable Customer Service Assistant to join our team. The ideal candidate will have excellent communication skills, a strong ability to handle customer inquiries, and a commitment to providing top-notch service. This role involves assisting customers with their questions, processing orders, and ensuring a positive experience with our company.

Responsibilities

•Customer Interaction: Respond to customer inquiries via phone, email, and live chat promptly and professionally.
•Issue Resolution: Resolve customer complaints and issues, escalating to higher levels when necessary.
•Product Knowledge: Maintain an in-depth understanding of our products and services to provide accurate information to customers.
•Record Keeping: Document customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
•Feedback Collection: Gather and report customer feedback to improve service quality and customer satisfaction.
•Support Sales Team: Assist the sales team with administrative tasks and customer follow-ups as needed.

Qualifications

•High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
•Excellent verbal and written communication skills.
•Strong problem-solving abilities and attention to detail.
•Ability to multitask and manage time effectively.
•Proficiency in Microsoft Office Suite and customer service software.
•A positive attitude and a friendly demeanor.