Customer Service Representative

1 week ago

Los Angeles, United States Charline Espinoza - State Farm Agent Full time
Benefits:
  • Competitive salary
ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Charline Espinoza - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist clients with policy changes and updates.
  • Process insurance claims and follow up with clients.
  • Maintain accurate records of customer interactions.
  • BOD tasks
  • Assist customer with claims
  • Take payments
QUALIFICATIONS:
  • Strong communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
  • ECRM and Salesforce experience a plus
  • Necho Experience a Plus
  • Detailed
  • Reliable
  • Excellent note taking skills
  • Organized
  • Help with complaints and deescalate negative customer experience
  • Empathetic to customers and able to relate
  • Effective communicator
  • Hold an active insurance license
  • Strong grasp of insurance products
  • Underwriting tasks
  • Able to cross sale excising customers
  • Bilingual spanish a plus
Compensation: $20.00 - $26.00 per hour

Ready to Launch Your Career?

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it Our well-trained team uses state of the art technology to achieve outstanding results. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Charline Espinoza - State Farm Agent may be the right fit for you If you want to make an impact, see immediate success, we could be the place for you If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Charline Espinoza - State Farm Agent
About Our Agency
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
  • Our office is located in Ralph shopping center next to Starbucks..
  • Our office is open 9:00 am to 6:00 pm Monday thru Thrusday 9:00 am to 5:00 pm on Fridays future plans to be open on weekends..
  • I have been a State Farm agent since 2001.
  • Additional languages spoken: Spanish

Apply now and let us put you on the path to success

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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