Customer Support Specialist
2 weeks ago
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. Were committed to fostering an environment for every teammate thats welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Title: Customer Support Specialist (Aerospace)
Company: Boeing Distribution
Job ID: 98949
Location: Long Beach, CA
Job Description/Position Overview:
This position allows telecommuting. The selected candidate will be required to perform some work onsite at above-mentioned location.
Export Control:
The position must meet Export Control compliance requirements, therefore a US Person as defined by 22 C.F.R. 120.15 is required. US Person includes US Citizen, lawful permanent resident, refugee, or asylee.
Employer will not sponsor applicants for employment visa status.
Position Summary:
Analyzes supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problem. Creates and monitors performance metrics. Creates, maintains and advances customer relationships. Develops an understanding of customer's culture and business strategies.
Essential Job Duties and Responsibilities:
+ Reviews customer purchase orders to assess requirements.
+ Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
+ Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
+ Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
+ Performs research in Cardex (ERP) to potentially resolve order issues.
+ Reviews and actions open orders that are pending resolution.
+ For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
+ Monitors / Expedites orders with high complexity and urgency.
+ Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions; support Account Receivables with cash collection.
+ Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.
+ Performs other duties and responsibilities as assigned or required.
Basic Qualifications (Required Skills and Experience):
+ 4-6 years of related work experience
+ Experience in Program Management and/or Customer Support
+ Strong problem-solving skills
+ Proficiency in numeric reasoning and mathematical skills
+ Proficient knowledge in all MS office (Excel, Word, Outlook, PowerPoint, etc.) applications
+ Excellent communications skills, both written and verbal
+ Ability to manage multiple and competing priorities
+ Ability to work in very fast paced environment with a high degree of accuracy
+ Experience in lieu of education
Preferred Qualification (Desired Skills and Experience):
+ Education: Associate Degree, Equivalent Degree, Bachelors Degree or higher (preferred)
+ Experience in aerospace hardware sales (preferred)
+ Knowledge of the aerospace/aviation industry (preferred)
Relocation:
Relocation assistance is not negotiable benefit for this position. Candidates must live in the immediate area or relocate at own their expense.
Drug Free Workplace:
Boeing is a tobacco free workplace and smoking is prohibited while on the premise and in the building in order to provide a healthy work environment for all. To support employees interested in quitting the use of tobacco products, BDSI is offering the Quit for Life Program to all US employees.
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Experience Level:
Individual Contributor Level 3
Job Type: Full-Time
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law .
-
Customer Support Specialist
3 weeks ago
Long Island City, United States Gallagher Bassett Full timeGallagher Bassett Technical Services, a safety training Consultant Company providing construction site and safety training courses to qualify workers in the NY / NJ area, is seeking a Bilingual Customer Support Specialist The Customer Support Specialist position requires an organized, reliable, digitally savvy individual with a competitive spirit and a great...
-
IT Support Specialist
7 days ago
Long Beach, United States Airgas Full timeJob Description IT Support Specialist - 39752 **Qualifications** EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability Employer will consider for employment qualified Applicants...
-
Customer Support Specialist
2 weeks ago
Jacksonville Beach, United States CE Broker Full time**CE Broker and EverCheck** **Customer Support Specialist** **EverCheck - Jacksonville Beach, FL - Full Time** *This full-time position is open in both our locations - Boulder, CO and Jacksonville Beach, FL and is scheduled to work 40 hours per week, M-F unless otherwise required by project activities.* *The target pay range for this role is $17-21 hourly,...
-
Customer Experience Specialist
1 week ago
Long Beach, United States HydraFacial Company Full time** Customer Experience Specialist** Customer Service Long Beach, California **Description** *Position at The HydraFacial Company* **HERE'S WHY YOULL LOVE THIS JOB:** * Youll be critical in helping to grow sales for the lowest producing customers and celebrating their wins! * You get to push for efficient and consistent touchpoints with customers. * You...
-
Customer Support Specialist
1 week ago
Palm Beach Gardens, United States Ship Sticks Full timeJob Description Job Description We are seeking a Customer Support Specialist to join our team! Our team is growing, and we are looking for candidates that are interested in joining a fast-paced environment with the opportunity to build a long-term career.Our ideal candidate is a person who is flexible, trainable, and motivated to succeed. A person looking...
-
Sales Support Specialist
7 days ago
Long Beach, United States Intex Recreation Full timeIntex Recreation Corp. is an entrepreneurial industry leader in selling and marketing Airbeds, Above Ground Pools, and Pool Accessories with significant sales growth plans. Our well-known products are sold throughout North America to mass merchants and other retail customers. We have a career opportunity for an organized and detailed Sales Specialist to join...
-
Student Support Specialist
6 days ago
Long Beach, United States College Internship Program Inc Full timeJob DescriptionJob DescriptionSTUDENT SUPPORT SPECIALISTA Day in the Life:The Student Support Specialist collaborates with students to help them become well-rounded, informed citizens who can live independent and self-sufficient lives as well as navigate the community. The specialist may work simultaneously in multiple functional areas depending upon center...
-
Sales Support Specialist
6 days ago
Long Beach, United States Intex Recreation Corp. Full timeIntex Recreation Corp. is an entrepreneurial industry leader in selling and marketing Airbeds, Above Ground Pools, and Pool Accessories with significant sales growth plans. Our well-known products are sold throughout North America to mass merchants and other retail customers. We have a career opportunity for an organized and detailed Sales Specialist to join...
-
Customer Support Specialist
2 weeks ago
Palm Beach Gardens, United States Ship Sticks Full timeJob DescriptionJob DescriptionWe are seeking a Customer Support Specialist to join our team! Our team is growing, and we are looking for candidates that are interested in joining a fast-paced environment with the opportunity to build a long-term career.Our ideal candidate is a person who is flexible, trainable, and motivated to succeed. A person looking for...
-
Community Support Specialist
2 weeks ago
Long Beach, United States University of Southern Mississippi Full timeCommunity Support Specialist The University of Southern Mississippi is currently accepting applications for the position of Community Support Specialist. Position Details Location Gulf Park 730 East Beach Boulevard Long Beach, Mississippi, 39560 United States Division Institute for Disability Study Position Type Staff Employment Status Part...
-
Customer Support Representative
1 month ago
Long Beach, United States Recooty Full timeWe are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction. To be successful as a customer support representative,...
-
Specialist - Customer Master Data
3 days ago
Long Beach, United States Airgas Full timeR10045088 Specialist - Customer Master Data (Open) **Location**: Long Beach, CA - Management - Regional Office **How will you CONTRIBUTE and GROW?**: The Customer Master Data Specialist is responsible for data entry and maintenance for our integrated enterprise system (SAP). As part of the Customer Master Data team, this position is responsible for the...
-
Sales & Customer Support
1 week ago
Long Beach, United States VM Long Beach Full timeVictoriam Management is looking for enthusiastic and motivated professionals to be an integral part of our sales and customer service team. The company is built on a firm belief in customer service and providing true value to our clients and our team of Customer Support Representative’s is a key to this approach as we help our clients manage their sales...
-
Sales & Customer Support
2 days ago
Long Beach, United States VM Long Beach Full timeJob DescriptionJob DescriptionVictoriam Management is looking for enthusiastic and motivated professionals to be an integral part of our sales and customer service team. The company is built on a firm belief in customer service and providing true value to our clients and our team of Customer Support Representative’s is a key to this approach as we help our...
-
Sales & Customer Support
1 week ago
Long Beach, United States VM Long Beach Full timeJob DescriptionJob DescriptionVictoriam Management is looking for enthusiastic and motivated professionals to be an integral part of our sales and customer service team. The company is built on a firm belief in customer service and providing true value to our clients and our team of Customer Support Representative’s is a key to this approach as we help our...
-
Event Support Specialist
1 month ago
Long Beach, United States JD RMD Group Full timeJob DescriptionJob DescriptionThe Support Specialist serves as support to onsite Production Team in the proper installation and dismantle of specific display elements for Events/Programs along with cleaning, maintenance, loading, and unloading before and after events. They provide consistent, effective communication with the Production team before, during...
-
Customer Support Associate
6 days ago
Long Beach, United States At Home Stores LLC Full timeJob Description $16.00-19.50/hour The Customer Support Associate provides customers a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to complete other tasks as assigned by store management. Key Roles and Responsibilities Provides customers a positive shopping experience Performs cashier...
-
Credit Card Replacment
2 weeks ago
Long Beach, United States AT Support Full timeJob Summary: We are seeking a detail-oriented and customer-focused individual to join our team as a Credit Card Replacement Specialist. The primary responsibility of this role is to assist customers with replacing lost, stolen, or damaged credit cards promptly and efficiently. **Duties**: - Respond to customer inquiries regarding lost or stolen credit...
-
Event Support Specialist/ Labor Work
2 weeks ago
Long Beach, United States JD RMD Group Full timeJob Description Job Description The Support Specialist serves as support to onsite Production Team in the proper installation and dismantle of specific display elements for Events/Programs along with cleaning, maintenance, loading, and unloading before and after events. They provide consistent, effective communication with the Production team before, during...
-
Event Support Specialist/ Labor Work
1 week ago
Long Beach, United States JD RMD Group Full timeThe Support Specialist serves as support to onsite Production Team in the proper installation and dismantle of specific display elements for Events/Programs along with cleaning, maintenance, loading, and unloading before and after events. They provide consistent, effective communication with the Production team before, during and after events, ensuring...
