Desktop Support Technician
2 weeks ago
Were Hiring Desktop Support Technician
Company Overview:Our client is a leading technology company at the forefront of innovation, providing cutting-edge solutions to empower business. With a commitment to excellence, they are dedicated to delivering high-quality products and services that drive success in the ever-evolving tech landscape.
Position Overview:We are seeking a talented and customer-focused Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will play a crucial role in ensuring the smooth operation of our company's desktop computing environment. Your responsibilities will include providing technical support, troubleshooting hardware and software issues, and assisting end-users with a variety of IT-related tasks.
Responsibilities:
Technical Support:
Provide first-line technical support for desktop hardware, software, and peripherals.
Diagnose and resolve hardware and software issues promptly and effectively.
Assist end-users in person, over the phone, or via remote support tools.
Installation and Configuration:
Install, configure, and maintain desktop operating systems and software applications.
Deploy and upgrade desktop hardware components as needed.
Ensure software licenses are properly managed and adhered to.
Hardware Maintenance:
Perform regular maintenance and updates on desktop computers and related equipment.
Troubleshoot and repair hardware failures, coordinating with vendors for warranty services when necessary.
Manage inventory of desktop hardware and accessories.
User Training:
Conduct training sessions for end-users on basic software and hardware usage.
Create user-friendly documentation and guides to facilitate self-help solutions.
Security and Compliance:
Implement and enforce security policies to safeguard company data and systems.
Ensure desktops comply with relevant regulatory requirements and industry standards.
Collaboration:
Collaborate with other IT professionals to resolve complex technical issues.
Escalate problems to appropriate teams when necessary, ensuring timely resolution.
Qualifications:
2 years documented experience as a Desktop Support Technician or similar role.
Solid understanding of desktop operating systems, software applications, and hardware components.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to work independently and collaboratively in a fast-paced environment.
A+ Certification and Sec + Certification are required.
Education:Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Equivalent work experience will also be considered.
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