Sr. Technician

Sr. Technician - Executive Support - 2834

Type: Direct Hire - MUST BE WILLING TO RELOCATE TO LAS VEGAS

Location: Onsite in Las Vegas, NV

Bottom Line / In a Nutshell:

• 5+ years of diverse Technical Support experience with PCs, networks, mobile devices, peripherals, and user account management

• 2+ years of experience in Executive Support position (by title or supporting Executives as part of their past role for at least 2 years)

• Expertise in Windows, MAC, and Linux operating systems, Active Directory, and Productivity Applications (Office 365 type tools)

• CompTIA A+ certification or ITIL certification preferred

Job Description:

The primary responsibility of the Sr Technician – Executive Support is to take full responsibility for overseeing all aspects of Executive Support to quickly respond, resolve, and proactively anticipate executive challenges, complaints, requests, and inquiries. Establish a pattern of engaging key stakeholders to define IT pain points, technology gaps and exploring new solutions.

This role will be the face of Corp IT, to liaise with the executives and Corp IT. The Sr Technician – Executive Support will actively research and analyze new technology, trends, developments within the environment to improve our service for stakeholders. The Sr Technician – Executive Support will install, maintain, and repair computers, devices, peripherals, and networks to ensure that effective technology is in place and used to its maximum capabilities. This position requires someone well-versed in computers and networks to manage security configurations and software to maintain privacy and protection from malicious activity.

Essential Duties & Responsibilities:

• Support the IT Operations function with its primary goals of RUN, MAINTAIN and SUSTAIN

• Focus on continuous professional development of self and others in emerging solutions.

• Ensure that best-in-class solutions are built to design patterns, development methodologies, and improve team productivity for the strategic delivery programs across Corporate

• Drive automation and continuous improvement to provide system stability within the technical landscape

• Responsible for technical support to executives, VIPs and visitors of any kind to a location.

• Responsible for handling incidents related to computers, software applications, network connectivity, mobile devices, and other related technology

• Manage a queue of requests, accurately enter information into ticketing system(s) and complete follow-up on incidents and requests

• Set up hardware and configure software and peripherals

• Maintain and repair technology equipment (PCs, printers, phones, audio-video systems, etc.).

• Follow prescribed troubleshooting procedures, manage communications, and escalate appropriately to supporting IT teams

• Perform operating system installation, upgrade, configuration, and security patch deployments using enterprise software distribution platforms

• Champion collaboration across IT and business functions

• Independently contribute to team objectives

• Mentor, support, and cross-train other Technology Support Specialists

• Monitor systems for availability, capacity, and performance utilizing monitoring tools and dashboards

• Contribute suggestions for new products, services, and processes to ensure best in class customer service

• Contribute to self-service knowledgebase, operational procedures, and documents • Consistently demonstrate professionalism in all interactions

• Execute business communication on system planned maintenance, incident status notifications and other customer communications

• Perform physical implementation and changes in coordination with IT Services provider and in adherence with change approval process where applicable.

• Perform job duties in a safe manner.

• Attend work as scheduled on a consistent and regular basis.

• Perform other related duties as assigned.

Minimum Qualifications

• At least 21 years of age.

• Proof of authorization to work in the United States.

• Bachelor’s degree preferred or equivalent in relevant discipline

• Appropriate technical certifications

• CompTIA A+ certification or ITIL certification preferred

• 5 years of diverse technical support experience with PCs, networks, mobile devices, peripherals, and user account management

• Proven experience professionally engaging with stakeholders across all levels of the organization, including peers and executive leadership

• Expertise in Windows, MAC, and Linux operating systems, Active Directory, and productivity applications

• Expertise in WIFI configuration, conference room A/V technologies, physical access controls, connectivity to cloud services, internet circuit, identity administration and permission

• Good knowledge of internet security and data privacy principles

• Attention to details: excellent organizational and time management skills

• Sharp analytical and problem-solving skills

• Passionate self-motivator that thrives on results

• Strong communicator who can explain complex technical concepts to both IT management and business stakeholders in a consumable fashion

• Demonstrable experience building cross-functional partnerships

• Highly organized and comfortable remaining so in multi-faceted environments while multitasking • Willing to work with remote teams in different geographies and time zones

THIS IS A GREAT OPPORTUNITY WITH A FIRST-CLASS COMPANY

Sr. Technician – Executive Support