Information Technology Help Desk Support
3 weeks ago
Position: IT Help Desk Support
Location: On Site in Las Vegas, NV
4 Month Contract with Possible Extension
Pay: $20-$24 Hourly Based on Experience
Looking to HIRE RIGHT AWAY
Must Have Qualifications:
- 2+ Years of IT Help Desk/ Desktop Support or similar experience
- Familiar with Active Directory
- Hardware and Software repair/troubleshooting experience
- Great communication skills and phone presence
- Utilized IT Ticketing System
Plusses:
- Experience troubleshooting Zebra Scanners/Printers
Day to Day:
- Provide Help Desk and Site support services for applications, workstations, terminals, data network, telecom, printing/output, and other computing peripherals.
- Support and coordinate with software development department and business departments, including supporting the network administrators to ensure network availability.
- Enter all calls in the Help Desk tracking software, including detailed information.
- Monitoring and track help desk requests, communicate the status of problem resolution with the users.
- Participate in monitoring and maintenance of system key process improvements.
- Manage user, computer accounts and the Active Directory objects.
- Troubleshoot and resolve network hardware and software problems.
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