Desktop Support Technician

2 weeks ago


Las Vegas, United States Apex Systems Full time

Essential Duties

Do you have the right skills and experience for this role Read on to find out, and make your application.
  • Responsible for technical support to company executives, VIPs and, visitors of Las Vegas location.
  • Responsible for incidents related to computers, software applications, network connectivity, mobile devices, and other related technology
  • Manage requests, accurately enter information into ticketing system(s), and complete follow-up on incidents and requests
  • Set up hardware and configure software and peripherals
  • Maintain and repair technology equipment (PCs, printers, phones, audio-video systems, etc.).
  • Perform operating system installation, upgrade, configuration, and security patch deployments using enterprise software distribution platforms
  • Independently contribute to team objectives
  • Support other Technology Support Specialists within the office.
  • Monitor systems for availability, capacity, and performance utilizing monitoring tools and dashboards
  • Provide any necessary suggestions for new products, services, and processes to ensure best in class customer service
  • Contribute to self-service knowledgebase, operational procedures, and documents
  • Execute business communication on system planned maintenance, incident status notifications and other customer communications
  • Perform implementation and changes in coordination with IT Services provider and in adherence with change approval process where applicable.

Minimum Qualifications

  • CompTIA A+ certification or ITIL certification preferred
  • 3+ years of diverse technical support experience with PCs, networks, mobile devices, peripherals, and user account management
  • Proven experience professionally engaging with high-level stakeholders across all levels of the organization, including peers and executive leadership
  • Expertise in Windows, MAC, and Linux operating systems, Active Directory, and productivity applications
  • Expertise in WIFI configuration, conference room A/V technologies, physical access controls, connectivity to cloud services, internet circuit, identity administration and permission
  • Attention to details: excellent organizational and time management skills
  • Sharp analytical and problem-solving skills
  • Willing to work with remote teams in different geographies and time zones as needed.


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