Current jobs related to Senior Customer Success Manager - Los Angeles - EduMe
-
Senior Customer Success Manager
1 month ago
Los Angeles, California, United States Relo Metrics Full time{"h1": "Senior Customer Success Manager at Relo Metrics", "p": "We are seeking a highly skilled Senior Customer Success Manager to join our team at Relo Metrics. As a key member of our Customer Success team, you will be responsible for managing a portfolio of Enterprise and SMB clients, delivering strong client retention and upsell. Your strategic account...
-
Senior Customer Success Manager
3 weeks ago
Los Angeles, California, United States Relo Metrics Full timeJob Title: Senior Customer Success ManagerRelo Metrics is seeking a seasoned Senior Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for managing a portfolio of Enterprise and SMB clients, delivering strong client retention and upsell.Key Responsibilities:Develop and execute annual...
-
Senior Customer Success Manager
4 weeks ago
Los Angeles, California, United States Artera Corporation Full timeAbout ArteraArtera is a patient communication platform that delivers exceptional customer service in the healthcare industry. Our mission is to make healthcare the number one industry in customer service.Our ImpactArtera helps 500+ healthcare providers facilitate over 1 billion messages for 40+ million patients annually. Our award-winning culture has...
-
Senior Customer Success Manager
3 weeks ago
Los Angeles, California, United States Cockroach Labs Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Cockroach Labs. As a Customer Success Manager, you will be responsible for ensuring the success of our customers by providing them with the support and guidance they need to get the most out of our cloud-native, distributed SQL database.Key ResponsibilitiesAct with...
-
Senior Customer Success Manager
2 days ago
Los Angeles, California, United States Cockroach Labs Full timeAbout the RoleCockroach Labs is seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for ensuring our customers achieve their desired outcomes with our cloud-native, distributed SQL database.Your Key ResponsibilitiesAct with urgency in all customer matters,...
-
Senior Customer Success Manager
2 weeks ago
Los Angeles, California, United States Cockroach Labs Full timeAbout the RoleCockroach Labs is seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption and expansion of our cloud-native, distributed SQL database, CockroachDB.Our ideal candidate has a proven track record of success in...
-
Senior Customer Success Manager
2 weeks ago
Los Angeles, California, United States Easy Recruiter Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Easy Recruiter. As a key member of our customer success team, you will be responsible for managing customer relationships, driving customer adoption, and ensuring customer satisfaction.Key ResponsibilitiesLead the entire customer journey, from onboarding to...
-
Senior Customer Success Manager
4 weeks ago
Los Angeles, United States Cockroach Labs Full timeWhat you build and where it takes you should be unrestricted by the capabilities of your database. We created CockroachDB as the planet's most highly evolved, cloud-native, distributed SQL database. Making scale so simple you don't even have to think about it. Making data so resilient it becomes impossible to destroy. Making delivery so seamless, your apps...
-
Sr. Manager, Customer Success
1 day ago
Los Angeles, United States WerQ AI Full timeAt WerQ AI, we believe that customer success is paramount to our mission of leveraging AI to transform workplace efficiency. We are seeking a Senior Manager of Customer Success to lead our efforts in delivering exceptional support and ensuring that our clients achieve their desired outcomes with our innovative solutions. In this critical role, you will guide...
-
Senior Customer Success Manager
3 weeks ago
Los Angeles, California, United States Cockroach Labs Full timeAbout the RoleCockroach Labs is seeking a highly skilled Customer Success Manager to join our team. As a trusted advisor to our valued customers, you will play a critical role in building trust and confidence through urgency and influence to drive deeper and expand accounts while preventing churn.Our ideal candidate has excellent customer-facing and...
-
Customer Success Manager
4 months ago
Los Angeles, United States ServiceTitan Full timeReady to be a Titan? As a Pool Team Customer Success Manager, you play a crucial role in ensuring our customers' success and satisfaction. You'll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their...
-
Senior Strategic Customer Success Manager
1 month ago
Los Angeles, California, United States Miro Full timeAbout the TeamMiro's Customer Experience organization is a global group that includes teams such as Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. Our mission is to empower our customers to create the next big thing. The Customer Success team is a remote team that focuses on delighting our customers by being a...
-
Customer Success Manager
3 days ago
Los Angeles, California, United States Cloud Software Group, Inc. Full timeJob SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Cloud Software Group, Inc. As a Customer Success Manager, you will be responsible for ensuring customer satisfaction and driving revenue growth through effective account management and strategic planning.Key ResponsibilitiesCustomer Engagement - Develop and maintain...
-
Customer Success Manager
1 week ago
Los Angeles, California, United States Cloud Software Group, Inc. Full timeCustomer Success ManagerCloud Software Group, Inc. is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success of our customers by providing them with the necessary support and resources to achieve their goals.Key Responsibilities:Develop and maintain strong...
-
Customer Success Manager
3 weeks ago
Los Angeles, California, United States Cloud Software Group, Inc. Full timeCustomer Success ManagerAt Cloud Software Group, we're looking for a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our customers achieve their desired outcomes by providing exceptional support, guidance, and expertise.Key Responsibilities:Customer Engagement: Develop and maintain...
-
Customer Success Manager
1 week ago
Los Angeles, California, United States CXApp US, Inc. Full timeJob OverviewCXApp US, Inc. is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving product adoption, identifying expansion opportunities, and ensuring high renewal rates among our customer base.Key Responsibilities:Customer Onboarding: Guide new customers...
-
Customer Success Manager
4 weeks ago
Los Angeles, California, United States Cloud Software Group, Inc. Full timeCustomer Success ManagerAt Cloud Software Group, we're committed to helping our customers achieve success with our cloud-based products. As a Customer Success Manager, you'll play a critical role in ensuring our customers get the most out of our solutions. Your primary responsibility will be to build strong relationships with our customers, understand their...
-
Customer Success Manager
3 weeks ago
Los Angeles, United States TraceSecurity Full timeJoin our team as a Customer Success Manager and become the driving force behind our customer experience. As the primary point of contact for our customers, you'll manage and nurture relationships, handle project scheduling and resource planning, and maintain customer satisfaction.Reporting to the Director of Customer Success, you'll be at the heart of our...
-
Customer Success Manager
4 weeks ago
Los Angeles, United States TraceSecurity Full timeJoin our team as a Customer Success Manager and become the driving force behind our customer experience. As the primary point of contact for our customers, you'll manage and nurture relationships, handle project scheduling and resource planning, and maintain customer satisfaction. Reporting to the Director of Customer Success, you'll be at the heart of our...
-
Customer Success Manager
4 weeks ago
Los Angeles, California, United States Motion Recruitment Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Motion Recruitment. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and delivering exceptional customer service.Key...
Senior Customer Success Manager
3 months ago
eduMe is an innovative frontline training solution used by businesses globally to upskill and empower their workforce by embedding engaging training into their flow of work. Workday-backed and certified, we partner with companies like Uber, Marriott, and Home Depot to improve the onboarding, productivity, retention, and safety of their people.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
We have offices in Los Angeles, US, and London, UK, and we are driven by a shared mission to make a difference. Motivated, caring, results-oriented, and passionate about what we do, we’re looking for like minded individuals to join us on the journey
Our Customer Success team is the heartbeat of eduMe. You’ll be joining a fun, motivated and talented bunch of professionals who excel at building strong and lasting client relationships, gathering product feedback and delivering business results through our learning solution that move the needle for our customers. We’re looking for someone who loves to roll up their sleeves, someone for whom no job is too big or too small, and someone who gets out of bed excited to solve challenges and see their customers thrive.
What you’ll do:
Own the end to end customer relationship, from implementation through renewal, for our largest and most strategic customers while executing a success plan for each
Strategically partner with our clients to maximize the value of their investment in eduMe
Gain a deep understanding of each client’s business objectives, goals and KPIs, and review regularly to ensure maximum value is being derived from eduMe
Act as our clients' trusted advisor and subject matter expert in all eduMe product
Drive adoption of eduMe's new and existing products & effectively communicate feedback to our Product & leadership teams to drive development
Proactively analyze product usage to identify opportunities and risks to account health
Work closely with our account management and sales teams to deliver executive business reviews, drive renewals and up-sells and grow Net Recurring Revenue
Be the voice of our customers to internal teams to ensure our customer needs are met
What you’ll need:
Experience managing a portfolio of large, complex high touch accounts with multiple stakeholders and high ARR
Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills
Proven track record of driving product adoption and building champions within customers
Experience managing a small number of high-value customers with a specific focus on product adoption and achieving customers’ business goals through the products they’ve purchased
Experience successfully navigating an enterprise organization to open new use cases where our product would deliver value
Experience influencing & ideally managing renewals and upsells
A wealth of experience providing strategic advice and best practice guidance to customers
Bonus: Familiarity with Workday, MS Teams, Fountain, and Beekeeper
In terms of life at eduMe, we offer:
33 days of paid leave a year, with the option to carry 5 days over
100% employer covered healthcare, dental and vision coverage
Inclusion in the company share option plan - you're a part of the success
Flexible working to support you, your life, and those around you, supported by a home office budget to set up your home working environment for comfort and success
On top of the above, we offer every employee the chance to spend 30 days working from anywhere around the globe, every year
Parental leave for primary and secondary carers
A Personal Learning and Education budget and time dedicated for any learning activities you want to pursue
Team socials twice a hear
We take the entire company abroad for a multi-day off-site every year
A $401K retirement plan
You can find more information about life at eduMe on our careers page
Diversity, Equity and Inclusion at eduMe
eduMe is an equal opportunity employer. As a company we are committed to the unlearning of unconscious bias, diversity and inclusion long-term, which will remain a key focus of ours as we scale. We welcome all applicants, regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family or parental status (and any other status protected by applicable law). We aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work, and you can find the continuous action we're taking to achieve this here.
eduMe is committed to providing reasonable adjustments for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please contact us at careers@edume.com
#J-18808-Ljbffr
