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Auto Claims Supervisor

3 months ago

Oak Brook, United States Warrior Insurance Network Full time

We are Growing

Coming Soon-Claims Office Opening in Oak Brook

We are Warrior Insurance Network We have offices in Bedford Park, IL, (about one mile south of Chicago Midway Airport), as well as Richardson, Texas (Dallas area). Due to our significant growth, we are pleased to announce that we are opening a new Claims office in Oak Brook

Are you a seasoned Claims Adjuster looking for that next step in your career? Would you enjoy sharing your knowledge to lead a team of adjusters? If so, we have the perfect opportunity for you The Property Damage Claims Management roles will be responsible for the direct supervision of a particular Property Damage Claims unit(s). Scope of the position includes ensuring compliance with State mandated claims handling guidelines and assuring proper investigation and conclusions of claims. Monitor production, staff development and the quality of files assigned to the Unit.

DUTIES & RESPONSIBILITIES:

Lead, motivate, and provide direction to the Property Damage Unit

Conduct file and diary reviews for the purpose of monitoring adjuster's work and to assure appropriate documentation is available, fair claim settlement practices are followed, and company quality standards are maintained

Place appropriate authority level on claim files based upon investigation of facts and approve settlement checks within authority

Review reports, design and support the implementation of procedures which improve claim settlement and customer service levels and ensure that desired quality and quantity levels are maintained

Oversee the implementation and monitoring of procedures to assure effectiveness and compliance

Determine training needs of the department and establish and participate in programs to ensure training needs of personnel and processes

Work with other staff members/departments relative to any matters of potential concern

Develop and manage a cost-effective claim handling strategy

Identify Systems issues/problems/suggestions for enhancements

Manage the administrative functions of the unit which include:

Review, provide direction and assign new losses

Screening and selecting candidates

Setting performance objectives and monitoring performance results

Conduct performance appraisals

Complete reports as necessary

Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (Casualty, Litigation, SIU)

Conduct monthly unit meetings as deemed necessary

Review and respond to Department of Insurance and other audit related inquiries

Review and direct claim activity on customer inquiries

Complete special projects as assigned

QUALIFICATIONS REQUIRED:

5+ years auto liability claims experience. Supervisory experience is a plus

5+ years managing personal auto files

Strong technical and administrative background in auto claims handling

Ability to work independently on technical and administrative matters in accordance with company policy and procedures

Good leadership, training and development skills

Excellent communication, interpersonal and organizational skills

Ability to pass written examinations where required by state statutes to become a licensed claim

The Warrior Insurance Network's member companies offer a competitive benefits package to all full-time employees to include:

Medical and Dental

Telemedicine Benefit

Vision Reimbursement

401k with a generous company match

Paid Time Off

Paid Holidays

Tuition Reimbursement

Wellness Program

Life and AD&D

Short-term and Long-Term Disability

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