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Service Product Engineer

4 months ago

Riverside, United States Contemporary Amperex Technology Co., Limited Full time

About CATL

CATL invites you to continue our legend of green energy

CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world. CATL's EV battery consumption volume has ranked No.1 in the world for seven consecutive years and global energy storage battery shipment has also ranked No.1 for two consecutive years.

Job Discription

  1. Sales team within the scope of responsibility;
  2. Carry out life cycle management on service products, including service product portfolio management, product release and withdraw, product upgrading and so on;
  3. Organize cross-functional resources and lead the development process of standard service products, from market demand research, feasibility analysis, resource preparation, trial run to official release;
  4. Participate in service demand communication with customer, and recommend or customize corresponding service products and solutions according to customer needs;
  5. Assist in cost calculation, pricing, sales channel development and management, service product delivery preparation and other related work of overseas service products.

Job Requirement

  1. Bachelor degree or above/major in automobile, machinery, energy, marketing, economic management, etc;
  2. Understand the new energy after-sales service business and love the new energy industry;
  3. Possess a strong sense of customer service, keen sense of market smell, excellent communication skills, rich experience in cross-departmental cooperation, and good promotion ability;
  4. Possess basic project management, logical thinking and customer negotiation ability.
  5. At least 3 years working experience, experience in service product development and in new energy and energy storage industry. After-sales service is preferred;
  6. CET-4, basic English listening and speaking skills, able to read English technical documents.