Customer Retention Specialist
1 week ago
Russell Tobin + Associates is currently seeking a Customer Retention Specialist to work for one of our top tech clients ensuring high levels of customer retention and satisfaction Are you driven by customer satisfaction? Apply today for consideration
Job Title: Customer Retention Specialist
Pay: $22.00-$24.75/hour | Based on Experience
Duration: 6-Months | Contract to Hire
Schedule: Monday – Friday | 40hrs/week
Location: HYBRID - WESTMINISTER, CO (3 DAYS ONSITE)
Key Responsibilities:
- Make outbound messages or calls to understand and address reasons for potential discontinuation of services.
- Take ownership of customer issues, ensuring minimal escalation and high satisfaction.
- Resolve customer needs independently and effectively.
- Communicate with customers, internal teams, and senior management to deliver exceptional service.
- Directly negotiate with customers to overcome adoption barriers and develop plans to resolve pain points.
- Maintain detailed records of customer interactions and activities in Salesforce.
- Analyze data to identify trends and opportunities for improving retention and reducing churn.
- Work closely with the Sales and Support Teams to handle escalations and enhance the customer experience.
- Identify, create, and deliver content to support customer adoption and engagement needs.
- Demonstrated ability to rapidly learn and efficiently navigate multiple business systems, ensuring seamless task completion and operational effectiveness.
Skills:
- 5+ years of practical experience in sales, customer retention and customer service.
- Bachelor's Degree
- Salesforce experience.
- Bilingual English/Spanish preferred.
- Strong customer-centric and growth mindset.
- Excellent active listening and empathy to understand customer perspectives.
- Strong analytical skills and a solution-oriented approach.
- Proficiency in using Salesforce for documenting and managing customer interactions.
- Skilled in effective negotiation techniques, including identifying customer pain points, proposing solutions, and achieving favorable outcomes to build strong customer relationships.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Excellent writing and communication skills, with the ability to convey thoughts clearly and concisely.
- Strong ability to collaborate with stakeholders and customers at various skill levels.
- Demonstrated ability to handle sensitive information with integrity and maintain a professional demeanor.
ABOUT US:
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.
We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
-
Customer Retention Specialist
1 week ago
Westminster, United States Russell Tobin Full timeRussell Tobin + Associates is currently seeking a Customer Retention Specialist to work for one of our top tech clients ensuring high levels of customer retention and satisfaction! Are you driven by customer satisfaction? Apply today for consideration!Job Title: Customer Retention SpecialistPay: $22.00-$24.75/hour | Based on ExperienceDuration: 6-Months |...
-
Customer Retention Coordinator
1 week ago
Westminster, Colorado, United States CampusPoint Full timeCampusPoint is a leading provider in the industrial technology sector, dedicated to enhancing operational efficiency worldwide. Our innovative solutions empower individuals and organizations to execute tasks with precision, facilitating the construction and development of thriving communities.The Digital Loyalty Specialist plays a crucial role in maintaining...
-
Customer Retention Coordinator
2 weeks ago
Westminster, Colorado, United States Dahl Consulting Full timeJob OverviewDahl Consulting is collaborating with a prominent organization in the Information Technology & Services sector. We specialize in connecting talented individuals with local job opportunities. This organization is seeking a Customer Retention Coordinator for a contract role. Below are the details of the position.Contract Duration: 6 MonthsWorksite...
-
Customer Loyalty Specialist
2 weeks ago
Westminster, Colorado, United States C4 Technical Services Full timePosition: Customer Loyalty Specialist C4 Technical Services is seeking a dedicated Customer Loyalty Specialist responsible for enhancing customer retention and satisfaction levels. This position requires proactive engagement with clients to identify their needs, address any potential barriers to service continuation, and implement effective strategies to...
-
Customer Loyalty Specialist
2 weeks ago
Westminster, Colorado, United States C4 Technical Services Full timePosition: Customer Loyalty SpecialistAt C4 Technical Services, we are looking for a dedicated Customer Loyalty Specialist who is fluent in Spanish. This role is essential in maintaining high levels of customer satisfaction and retention. The successful candidate will engage proactively with clients to understand their needs, identify any barriers to service...
-
Customer Service Specialist
2 weeks ago
Westminster, United States Evs Full timeCustomer Service Specialist We are looking for a full-time employee who will provide customer service and customer support to the organization. This position will initiate and/or implement sales support action items as needed in order to ensure that an excellent external standard of service and a high level of customer satisfaction are maintained. Full...
-
Customer Service Specialist
2 weeks ago
Westminster, United States EVS Inc Full time $50,000 - $55,000Job DescriptionJob DescriptionCustomer Service SpecialistWe are looking for a full-time employee who will provide customer service and customer support to the organization. This position will initiate and/or implement sales support action items as needed in order to ensure that an excellent external standard of service and a high level of customer...
-
E-Commerce Customer Support Specialist
2 weeks ago
Westminster, California, United States Solotech Full timeAbout Solotech:Solotech is not accepting Agency/Recruiter submissions.As a prominent player in the realm of live events, systems integration, and virtual technology, Solotech is dedicated to elevating your career. Our workforce consists of over 2,000 enthusiastic professionals committed to delivering extraordinary experiences globally.Role Overview:The...
-
Customer Account Specialist
4 weeks ago
Westminster, United States Ultimate Staffing Full timeWe are looking for a highly skilled Customer Account Specialist with a strong track record of building and maintaining customer relationships. In this role, you will leverage your experience and judgment to effectively serve our customers and collabo Account Specialist, Customer Experience, Business Operations, Specialist, Customer Service, Retail, Staffing
-
E-Commerce Customer Support Specialist
2 weeks ago
Westminster, California, United States Solotech Full timePosition Overview:Solotech is not accepting Agency/Recruiter submissions.About Solotech:As a premier entity in live events, systems integration, and digital technology, Solotech boasts a workforce of over 2,000 dedicated professionals. Our goal is to create unforgettable experiences on a global scale.Role Summary:The E-Commerce Customer Support Specialist...
-
Renewals Specialist
2 months ago
Westminster, United States BCforward Full timeBCforward is currently seeking a highly motivated Renewals Specialist Job for an opportunity in Remote location!Position Title: Renewals Specialist Location: Remote Anticipated Start Date: ASAP Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 6 months Job...
-
Customer Experience Specialist
3 months ago
Westminster, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Telecommunications Customer Support Specialist
2 weeks ago
Westminster, California, United States Diamond Executives Full timeJob OverviewThe role of a Telecommunications Customer Support Specialist encompasses more than just sales and acquisition tasks. We offer foundational training on technology applications, customer relations, product knowledge, and market insights to enhance your interactions with clients. Our partner organizations simplify the initial engagement by providing...
-
Customer Engagement Specialist
2 weeks ago
Westminster, Colorado, United States Beach Cities Toyota Full timePosition OverviewBeach Cities Toyota is in search of motivated and passionate individuals to enhance our Business Development Center (BDC). As a BDC Specialist, you will deliver outstanding service to both prospective and current customers.Your responsibilities will include:Managing all communications with customers and understanding their needs.Addressing...
-
Customer Experience Specialist
3 months ago
Westminster, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Customer Engagement Specialist
1 week ago
Westminster, Colorado, United States Beach Cities Toyota Full timePosition OverviewBeach Cities Toyota is in search of motivated and spirited individuals to enhance our Business Development Center (BDC). BDC specialists deliver outstanding service to both prospective and current clients.In this role, you will oversee dealership communications, assess customer requirements, address inquiries, and work closely with various...
-
Customer Engagement Specialist
1 week ago
Westminster, Colorado, United States Beach Cities Toyota Full timePosition OverviewBeach Cities Toyota is on the lookout for motivated and passionate individuals to enhance our Business Development Center (BDC). As a BDC Specialist, you will deliver outstanding service to both prospective and current clients.Your responsibilities will include:Managing all dealership communicationsIdentifying and addressing customer...
-
Customer Service Specialist
2 weeks ago
Westminster, Colorado, United States The Cannabist Full timeReports to: General Manager Position Overview: Under general supervision, Customer Service Specialists provide assistance and education to each client regarding their individual cannabis needs. These representatives ensure that every patient receives the appropriate medication tailored to their specific health conditions. In markets for adult use, they are...
-
Customer Experience Specialist
3 days ago
Westminster, California, United States Best Buy Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesGreet and engage with customers in a...
-
Customer Account Specialist
1 week ago
westminster, United States Ledgent Full timeWe are looking for a highly skilled Customer Account Specialist with a strong track record of building and maintaining customer relationships. In this role, you will leverage your experience and judgment to effectively serve our customers and collaborate across departments, including Sales, Inventory, and Accounting.Key Responsibilities:Manage and process...