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Windows System Engineer

4 months ago

Raleigh, United States Bay State Cruise Company Full time

We have an exciting opportunity for a

Windows System Engineer

to join our team. We are looking for candidates for a Windows System Engineer position who has specialized knowledge and an in-depth understanding of the underlying hardware and software architectures, the ability to recognize, diagnose and resolve complex problems, and ability to evaluate and integrate emerging technologies. The selected candidate shall take an active role in the transformation of the customer's Desktop Computing Environment on Windows 10 SAC 19045 and Office 365 ProPlus.

Key Responsibilities:

• Analyze and resolve complex hardware and software problems with distributed systems.

• Use in-depth knowledge of distributed hardware and software systems.

• Use the management systems for endpoints. These include Tanium, MECM (Microsoft Endpoint Configuration Manager), Ivanti MDM/Neurons, Active Directory and others as required.

• Perform tests and implement hardware/software adds, changes, backup, and restoration functions, etc.

• Able to troubleshoot unusual or unexpected findings as appropriate.

• Provide an action plan for resolution of any/all faults detected.

• Perform isolation testing of problem equipment and/or software.

• Provide periodic reports to users and managers of systems status.

• Provide weekly status reports and maintain project cost charge backs.

• Maintain project plans as required and notify management of critical failures and/or missed milestones.

• Use change and test management procedures as required.

• Provide documentation of all solutions to problems.

• Provide reports with intent to share solutions found.

• Provide and implement escalation processes and/or procedures.

• Develop, implement, and follow the appropriate quality assurance program.

• Develop recommendations and procedures for implementation of new hardware/software products and applications suitable for presentations.

• Edit computer-based documentation and trouble ticket systems to document equipment configurations, track changes, track issues, and compile performance data.

• Monitor trouble tickets in the support queue to address deployment/packaging/automation projects impact. Take corrective action to address issues.

• Fully cooperate, and to the best of abilities, effect an orderly and efficient deployment of services. To avoid/mitigate service interruption, the incumbent engineer must continue to provide comprehensive support services during a deployment period, which must include, but not limited to, all necessary information, training of personnel, transfer knowledge, processes, and techniques.

• Create change requests, in compliance with existing procedures, for change management.

• Perform user assistance, training, and information sharing.

• Provide on-site system or application support for deployment/installation as required.

• Maintain professional appearance and attitude in keeping with the customer's standards

• Interact with other diverse functional groups to accomplish stated objectives

• Typically performs all functional duties independently

Required Experience/Skills:

• A minimum of eight (8) to twelve (12) years' relevant experience.

• Advanced knowledge and troubleshooting skills with Microsoft Operating Systems

• In-depth knowledge of distributed hardware and software systems.

• Experience with management systems for endpoints, including Tanium, MECM (Microsoft Endpoint Configuration Manager), Ivanti MDM/Neurons, Active Directory

• Customer service skills and the ability to satisfy client problems and needs when working in a Service Center environment successfully and consistently.

• Effective oral and written communications skills.

• Ability to be proactive and resourceful in managing multiple priorities in a dynamic and fluid environment.

• A commitment to quality.

Other Requirements:

• Candidates must either be US Citizens or Permanent Residents

• Candidates must have resided in the United States for the past 5 years

• Candidates must not have traveled outside of the United States for a combined total of 6 months or greater in the past 5 years

• This position requires successful completion of a background check, drug screen, and a credit check.

• Candidates must be local to the job location listed below

Education:

A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.

Benefits:

Full-time employees are eligible for benefits including time-off benefits, such as vacation time and holiday pay, and insurance and other plan benefits.

Location:

Raleigh, NC - Remote 3 days a week and 2 days in the office.

About Us:

Bay State Computers, Inc. is a professional services firm and a leading provider of Information Technology (IT) services and products to the U.S. Federal Government and Industry. Bay State brings together experienced IT professionals and the latest state-of-the-art technology tools, practices, and products to support projects and task order requirements for our customers. For more information about Bay State visit our website and connect with us on LinkedIn.

Bay State Computers, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.

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