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IT Asset Request and Logistics Coordinator

3 months ago

Pasadena, United States Abacus Full time
SAN JACINTO COLLEGE
JOB DESCRIPTION

TITLE: IT Asset Request and Logistics Coordinator

DEPARTMENT: ITS

SECURITY SENSITIVE: Yes

FLSA STATUS [1] : Non-Exempt

RANGE: 19

FUNCTION: Coordinates IT asset requests and logistics

CURRENT INCUMBENT(S):

REPORTS TO: Manager, IT Vendor and Asset Management

SUPERVISES: NA

MAJOR REPONSIBILITIES:
Frequency
Essential Job Functions (10 or less) [2] D, W, M, Q, [3] %Time
  1. Interact with clients to identify, specify, negotiate, and document requirements of new IT asset requests with alignment to standards and projects.
D 20
  1. Organize multiple ITS teams to evaluate, approve, procure, and fulfill IT asset requests. Facilitate the distribution of requirements, and ensure stakeholders remain informed.
W 15
  1. Establish demand forecasts and refresh schedules that meet stakeholder and IT Service Level Agreement requirements and timeframes.
Q 10
  1. Stage the pickup and deployment of assets within tickets and against existing inventory after approval. Facilitate answers to questions and handling of escalations required for successful deployments.
D 15
  1. Monitor outstanding asset purchases, coordinate delivery to approved locations, expedite deliveries when necessary, and ensure stakeholder parties are appropriately notified upon receipt or need for escalation.
M 10
  1. Organize IT asset disposals between vendors and asset custodians to ensure ITS, Fixed Assets, and other College records are adequately maintained and assets are appropriately disposed.
Q 10

Frequency
Marginal Job Functions: D, W, M, Q, %Time
  1. Drive between district locations to deliver or pick up items, or to audit specific area inventories.
W 5
  1. Promote IT asset management best practices within the organization, recommend asset management policies and procedures, and identify opportunities for improving service delivery methods.
D 5
  1. Maintain current knowledge on IT asset management better practices, tools, risks, and opportunities. Investigates and recommends new methods to intake and fulfill asset requests.
5
  1. Other duties as assigned.
M 5

MINIMIM QUALIFICATIONS

Knowledge, Skills and Abilities:
  • Highly organized, efficient, accurate, and takes pride in producing high quality work
  • Excellent listening and customer service skills.
  • bility to listen, ask thought-provoking and enabling questions, research information, communicate relevant facts, and lead diverse teams.
  • Understand business and technical requirements, and communicate them to diverse audiences.
  • Knowledge of inventory and asset management processes and systems.
  • Knowledge of classifications and manufacturers of IT hardware and software.
  • Highly organized and possess excellent written and verbal communication skills.
  • Proficient with the Microsoft Office suite; possessing strong organizational skills using Outlook and working with large datasets in Excel.
  • Meet guidelines as an acceptable driver in accordance with SJC Policy VI-T Use of College Vehicles and the accompanying General Guidelines 2.15.
  • Knowledge of typical IT services; including desktop support, software delivery, digital communications, enterprise infrastructure and applications, and service desk preferred.


Education and Experience:

Required Education :
  • Bachelor's degree from an accredited institution is required.

Preferred Education:
  • Bachelor's Degree or above in Business, Information Technology, or Computer Science from an accredited institution preferred.

Required Experience :
  • Minimum two (2) years of work experience related to managing IT assets; or three (3) years related to: business analysis, IT user support, IT procurement, or project management.

Preferred Experience:
  • Experience in Higher Education preferred.
  • Experience with Ellucian's Banner Finance modules preferred.
  • Experience with IT inventory and asset management tools preferred. To include xAssets, Labstats, SCCM, CompuTrace, and Giva.
  • Experience using IT service ticketing solutions to fulfill, monitor, and respond to requests preferred.

Licenses/Certifications:

Required Licenses/Certifications:
  • Valid Driver's License or ability to obtain

Preferred Licenses/Certifications:
  • ITIL Foundations
  • IAITAM certification: CITAM, CHAMP, CITAD, CMAM, CSAM

Frequency
Exposure to Potentially Dangerous Materials (D,W,M Q,A):
Frequency
Physical Activity [4] : D, W, M, Q, Example: Sitting D Moving, Climbing, Lifting, Walking, Pulling, Pushing D Lifting up to 50 pounds of force D

Employee Signature Date

Leader Signature Date

For HR Use Only: Position Number Position Class Position Ecls Salary Table Eskl Code
NOTE: This job description is not an employment agreement or contract. The Chancellor/Vice Chancellor/President and/or designee has the exclusive right to alter this job description at any time without notice.

Employees of SJC are expected, as required in their specific job functions, to participate in maintaining standards required for accreditation; to participate in college task forces, activities, meetings, committees and councils; to interact and work cooperatively in order to assist students, staff, faculty and the community in the accomplishment of various goals; to represent one's self and the college in a positive, professional manner consistent with the core values which include a passion for learning, service and involvement, creativity and innovation, academic excellence, dignity and respect, and integrity; and to safeguard sensitive or confidential information from intentional or unintentional disclosure.

Employees are expected to maintain current working knowledge of policies, procedures and guidelines necessary to answer work-related questions and to provide assistance to students, staff, faculty and the general public in a timely and courteous manner. Employees are also expected to perform other duties as may be assigned by their supervisor and to contribute to the team efforts of the department and to assist the college in achieving its strategic goals.

Employees must abide by all laws, college policies and guidelines.

San Jacinto College is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, sex, national origin, disability or veteran status.

[1] , B, CAFE, CHILD, IA and IB bands are Non-exempt, all other bands are Exempt

[2] ll job functions MUST add up to 100%

[3] D=daily, W=Weekly, M=monthly, Q=quarterly & A=annually

[4] Examples include: walking, running, sitting standing, etc. Lifting up to 10, 25, 50 or over 100 pounds of force.