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Customer Service Representative
1 month ago
**Inside Sales/Customer Service Representative**
**Who we are:**
Founded in 1963, AST Bearings LLC is an ISO 9001:2015 certified company and a leading supplier of precision bearings and bearing related products across a large spectrum of customers primarily OEMs and major distributors. We support a wide range of industries such as aerospace, medical, food processing, green energy, robotics, high tech, industrial products and many more.
In addition, AST provides numerous value-added services such as inventory management services, expect engineering and design services, including failure analyses and re-lubrication services performed in a class 10,000 clean room environment.
**Job Summary:**
We are currently seeking candidates for the position of Inside Sales Rep/Customer Service Representative in our Yorba Linda, CA location. The primary role is to process customer requests for quotes, purchase orders, and any other customer requirements.
In this role, you will maximize company strategies and drive value added solution selling. Working with internal and external company resources, this individual must provide customer service in quoting, fulfilling orders, ensuring on-time delivery, and troubleshooting customer problems. You will function as a key liaison between suppliers and customers to ensure efficiency and accuracy. You will assist the field sales team in business development and sales on existing and new customer accounts.
**Duties/Responsibilities:**
* Creating customer quotes and processing purchase orders
* Review orders for compliance including pricing, terms, and delivery
* Manage backlog and open order reports in business system or customer portals
* Track, review, and follow up on quote log and open order activities
* Follow up with customers in a timely manner
* Identify and assess customers' needs to achieve high customer satisfaction
* Manage tactical day-to-day customer inquiries
* Assist sales teams efforts to respond, process and document customer RFQ's
* Assist with business development
* Perform other customer service or business requirements.
**Required Skills/Abilities:**
* High school diploma or equivalent; college degree preferred
* Two years of prior experience in business and/or sales
* Exceptional critical thinking skills, independent thinker and great team player
* Attention to detail
* Prior experience in data extraction and price quote preparation
* Proficient with Microsoft Office Suite such as Word, Excel, Outlook and PowerPoint
* Ability to deal with a rapid paced/multitasking fast growth environment is a must
* Strong communication, documentation and presentation skills with a rigorous customer service attitude is required
* Ability to remain flexible and can shift and adjust priorities quickly and efficiently
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