Customer Support Representative

2 months ago

Norcross, United States DH Pace Full time

Overhead Door Company of Atlanta™, a DH Pace Company, Inc., aspires to hire a Customer Support Representative to join our growing team We are seeking customer-focused candidates who have excellent communication and technical skills. This individual would be working on-site at our Peachtree Corners, GA office Apply today if you enjoy interacting with customers and working in a fast paced environment

Responsibilities:

  • Triage incoming calls from customers that require service/sales
  • Work with the customer to understand their need and schedule the appropriate service
  • Promote all products, services, and quote accurate pricing when appropriate
  • Represent the company in a professional manner with good customer service and verbal communication skills
  • Other responsibilities as assigned by Manager
Qualifications:
  • High school diploma or GED required
  • Customer service or administrative experience preferred
  • Must be able to work independently with little supervision
  • Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks
  • Excellent verbal and written communication skills
Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation for over 95 years We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Our benefit offerings include:
  • Medical, dental, and vision options: Available on the 1st day of the month following your start date
  • Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year
  • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
  • Floating Holidays: Up to 2 floating holidays per year
  • Competitive compensation: Including annual performance evaluations
  • 401k retirement plan: Including an employer match
  • Company paid: Life insurance, short-term disability, & long-term disability
  • and more

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc.Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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