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Client Care Coordinator

2 months ago

Omaha, United States Sunlightseniorcare Full time

You agree – it’s just not okay that some elderly and/or disabled individuals are not receiving the care they need in their homes. As a Sunlight Client Care Coordinator, you are going to do something about this You will oversee a team of Caregivers, empowering and encouraging them to be their best, through educational and hands-on training, positive communication, and support. Additionally, you will foster a positive relationship with each client served by your Caregiver team, and at times serve as their Caregiver. As the first point of contact for your group of clients and Caregivers, you play a vital role in ensuring the communication happens that delivers positive client experiences. Looking for work that matters, where what you do is truly appreciated, and where you get to brighten people’s days? Join our team of heroes We offer: Competitive wages Opportunities for advancement Benefits (health, dental, vision insurance options, 401K, PTO) (Full time employees) Training Flexible hours Incentives and bonuses We care about your success Job Description

Job Type : Full time Shift and Schedule:

Monday – Friday, on call Work setting : Onsite, Hybrid (After 90 days of Employment) Job Location: Omaha, NE Client and Caregiver Scheduling: Develop and maintain schedules for clients and caregivers based on the client’s care needs, caregiver availability, and other factors. Coordinate and assign caregivers to clients, ensuring appropriate match based on skills, experience, and client preferences. Schedule Optimization: Continuously review and adjust schedules to optimize caregiver utilization, minimize travel time, and maximize efficiency. Identify and address scheduling conflicts, gaps, or issues in a timely manner. Communication and Coordination: Maintain ongoing communication with clients, caregivers, and the care team to ensure clear and accurate information exchange regarding scheduling, changes, and updates. Act as a central point of contact for scheduling-related inquiries and concerns. Caregiver Onboarding and Training: Collaborate with the Recruiter and Care Team to onboard and train new caregivers, ensuring they are equipped with the necessary skills and knowledge to provide quality care. Coordinate and schedule training sessions as needed. Caregiver Availability and Leave Management: Track and manage caregiver availability, time off, and leave requests. Ensure appropriate coverage is maintained during caregiver absences or vacations. Documentation and Reporting: Maintain accurate records of client schedules, caregiver assignments, and any changes or updates. Generate reports and provide updates to the care team regarding scheduling metrics, trends, and challenges. Client Assessments and Care Plans: Collaborate with the care team to conduct client assessments and develop individualized care plans. Incorporate care plan requirements into scheduling to ensure client needs are met. Quality Assurance: Monitor and evaluate the quality-of-care services through regular check-ins with clients, caregivers, and the care team. Address any concerns or issues related to scheduling or caregiver performance promptly and appropriately. Client Care Coordinator Qualifications

Education, Skills, and Experience

A high school diploma or equivalent is required and three years’ experience in a related field or combination of education, experience, and training. A valid and active Certified Nursing Assistant (CNA) or Medication, HHA License is required. Additional certifications, such as Basic Life Support (BLS) or specialized training in areas like behavioral challenges, dementia and Alzheimer’s are highly advantageous. Preferred Qualification

A bachelor’s degree in a related field Minimum 3 years’ experience preferred. Familiarity with medical terminology. Excellent communication skills and ability to provide a high level of customer service in a fast- paced environment. High degree of professionalism, attention to detail and effectiveness. Trouble- shooting, prioritizing and organizational skills essential. Experience with private residence in home care scheduling. Prior experience in healthcare scheduling, coordination, or a similar role is preferred. Experience working in a home care or senior care setting is beneficial. Strong organizational and multitasking abilities to manage multiple schedules and prioritize tasks effectively. Excellent communication and interpersonal skills to interact with clients, caregivers, and the care team. Proficiency in scheduling software or electronic scheduling systems. Attention to detail and accuracy in maintaining schedules and documentation. Problem-solving skills to address scheduling conflicts or challenges. Knowledge of care services and care plans to ensure appropriate caregiver assignments. Ability to work collaboratively in a team environment. Flexibility: Willingness to work flexible hours to accommodate scheduling needs, which may include evenings, weekends, and holidays. Lifting Requirements

Ability to participate in physical activity.Ability to work for extended period of time while standing and being involved in physical activity. Heavy lifting and transfers.Ability to do extensive bending, lifting and standing on a regular basis. Sunlight Senior Care provided the following inclusive hiring information We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Additional Notes This position requires participating in the on-call rotation and working after hours as needed. COVID-19 considerations Some clients require homemakers who are vaccinated and wear a mask This mode enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations. Visually Impaired Mode Visually Impaired Mode Improves website's visuals This mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others. Cognitive Disability Mode Cognitive Disability Mode Helps to focus on specific content This mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily. ADHD Friendly Mode ADHD Friendly Mode Reduces distractions and improve focus This mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions. Blindness Mode Blindness Mode Allows using the site with your screen-reader This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it. Online Dictionary

Start typing to search in Wikipedia Readable Experience

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Mute Sounds Hide Images Virtual Keyboard Reading Guide Stop Animations Reading Mask Highlight Hover Highlight Focus Cognitive Reading Navigation Keys Voice Navigation Link navigator Sunlight Senior Care Accessibility Statement

March 12, 2024 Compliance status

We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience,regardless of circumstance and ability. To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level.These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessibleto all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more. This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specificdisabilities to adjust the website’s UI (user interface) and design it to their personal needs. Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML,adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments. If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting withscreen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receivea prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements,alongside console screenshots of code examples: Screen-reader optimization:

we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website.In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels;descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups),and others. Additionally, the background process scans all the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tagfor images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology.To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode onas soon as they enter the website. These adjustments are compatible with all popular screen readers, including JAWS and NVDA. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements. Disability profiles supported in our website

Epilepsy Safe Mode:

this profile enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations. Visually Impaired Mode:

this mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others. Cognitive Disability Mode:

this mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily. ADHD Friendly Mode:

this mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions. Blindness Mode:

this mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it. Keyboard Navigation Profile (Motor-Impaired):

this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements. Additional UI, design, and readability adjustments

Font adjustments –

users, can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more. Color adjustments –

users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds, with over seven different coloring options. Animations –

person with epilepsy can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions. Content highlighting –

users can choose to emphasize important elements such as links and titles. They can also choose to highlight focused or hovered elements only. Audio muting –

users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly. Cognitive disorders –

we utilize a search engine that is linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others. Additional functions –

we provide users the option to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions. Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their needs. There may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to

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